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“When guests come to Hollywood Park, and more specifically SoFi Stadium or YouTube Theater, they expect a smooth experience—whether it is parking, coming through the entrance, or the actual event they came to see. Guests set a very high bar when it comes to experience, and they expect us to …
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"We want our fans to have a great time when they come here. This is one of the reasons we love Evolv—which makes security screening easy and fast without sacrificing security. It is not intrusive like the metal detectors.”
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"Working with Evolv has been great—everything from how the Express system works, to educating us on Cortex AI®, to getting our team scheduled for online training, to resolving tech support issues the few times they have arisen.”
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"We are committed to fostering a learning environment where our students feel safe and respected. We proactively pursued the GiveEvolv program on the premise that it would serve as a key enabler of this mission."
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"The training of our security staff went quite smoothly. The Evolv team trained us before the students started arriving, and they worked alongside us during the screening process.”
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“We have over 18,000 guests on a given day during the summer season. Even with all six security lanes running at full capacity, which was around 250 people each, we could have a significant queue waiting to get into the building. This had a direct impact on guest experience.”
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“Right now, we literally have zero queue space. There is no need for it. Guests purchase a ticket and walk right through the dual lanes of the Express system.”
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"For all three of our houses, we often see a push of almost 1,000 patrons during this 15-minute window. With the magnetometers and hand-held wands, this produced a lot of anxiety for security staff. But with the Express systems, no ingress queues form as patrons are able to walk through …
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“This dual focus is what sets Evolv apart from other solutions. We have days when multiple and concurrent shows take place. Previously, these days were a heavy lift for the team. But with Evolv, this is no longer the case. We’re no longer known as the ‘bad guys.’”
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“Several years ago, we determined we needed a different approach and embarked on a journey to find an efficient solution
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“When fans come to the ballpark, they come for a lot of different reasons. In addition to games, concerts, or events, they also come for the experience. Everything we do impacts it—food and beverage, ticketing, retail merchandise, and security screening. Ensuring that experience is great is extremely important.”
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“We started off wanting to address customer service, but we ended up scratching that and went directly to being fan obsessed. When Evolv appeared on our radar, it fell right in line with what we were trying to do from the standpoint of creating a fan obsessed environment.”
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“I was nervous not only about getting the machines stood up, but how we were going to get the security staff trained on them at the same time. But the whole process was flawless."
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"I was just blown away with the screening volume we were able to achieve. In a manner of 45 minutes, we processed around 18,000 concertgoers through ticketing and security screening.”
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“We were in the security ingress area when the National Anthem played. Normally with manual screening, we would still have lines of fans trying to get into the park. But when I looked up after the National Anthem was finished, there were no lines. I knew then that we had …