74 Evolv Testimonials

“Before the Bridgestone Arena opened, people never came down to this area."

“We started off wanting to address customer service, but we ended up scratching that and went directly to being fan obsessed. When Evolv appeared on our radar, it fell right in line with what we were trying to do from the standpoint of creating a fan obsessed environment.”

“That assessment pointed us to the need for a solution that would screen people upon ingress without impeding their entry."

“We’ve screened over 222,000 patients and visitors with Evolv to date. It was mind-boggling to see the first monthly report that we generated with Evolv Insights. I saw the number of weapons we detected, and I thought, ‘Wow! This system is amazing.’”

"We’ve had individuals who have brought weapons into our Emergency Department lobbies and our campuses. This is one of the primary reasons why our administration elected to search for a different security screening approach, seeking a way to stop and deter anyone from bringing weapons into our campus.”

“I was nervous not only about getting the machines stood up, but how we were going to get the security staff trained on them at the same time. But the whole process was flawless."

“We have over 18,000 guests on a given day during the summer season. Even with all six security lanes running at full capacity, which was around 250 people each, we could have a significant queue waiting to get into the building. This had a direct impact on guest experience.”

“Right now, we literally have zero queue space. There is no need for it. Guests purchase a ticket and walk right through the dual lanes of the Express system.”

“We wanted the ingress experience for fans to be efficient and for them to have a great time. They should come to a game and not worry about the ingress process at all. We want them to enjoy everything; it’s not simply the ballgame but the entire experience.”

“When guests come to Hollywood Park, and more specifically SoFi Stadium or YouTube Theater, they expect a smooth experience—whether it is parking, coming through the entrance, or the actual event they came to see. Guests set a very high bar when it comes to experience, and they expect us to meet or exceed it.”

"Leading-edge technology is at the core of what we’re doing here. We’re at the forefront of digital transformation at Hollywood Park, seeking to deliver unrivaled experiences to guests. This includes ingress at our various entrances.”

"Working with Evolv has been great—everything from how the Express system works, to educating us on Cortex AI®, to getting our team scheduled for online training, to resolving tech support issues the few times they have arisen.”

“We had lines of people who showed up before we opened our gates. I overheard one person telling her friends, ‘We’re never going to get our seats. Even if they open up right now, we’re still not going to make it.’ The gates opened and the lines started to move. Ten minutes later, when I was in the lobby, the same woman and her friends passed through security. She came over to me and told me, ‘ I’m very impressed with how you handled this huge crowd.’ I had to smile to myself. As we had Evolv, I knew that we were going to make it work.”

“Several years ago, we determined we needed a different approach and embarked on a journey to find an efficient solution

“When fans come to the ballpark, they come for a lot of different reasons. In addition to games, concerts, or events, they also come for the experience. Everything we do impacts it—food and beverage, ticketing, retail merchandise, and security screening. Ensuring that experience is great is extremely important.”