“We found value in the EBS experience – they were the only company to really make an effort to come out and ask us pointed-questions in order to get a strong understanding of the scope required. This was reflected in their costing. From the get-go, EBS were responsive. Once they made contact, it wasn’t about making a sale, it was about providing us with comfort that we would be making the right choice and understanding exactly what our pain points were and demonstrating how those would be handled. We really saw benefit to be able to deal with someone who does and was willing to share what they were hearing and delivering.”