“In retail, customer service feedback has the ability to fundamentally destroy your brand advocacy. That is why at TiAuto Investments, we set out to find a solution that allowed us to bridge the gap between customer experience, feedback, and follow-up with customers – in real time. Wilene and the team at Everlytic were incredible in assisting us with an advanced workflow automation solution, which has revolutionised how we approach our NPS process, enabling us to continue putting our customers first.”
“Everlytic is a valued partner to Arena Holdings, not only for our regular daily email communication with our hundreds of thousands of readers, but also at times when we want to communicate with our readers about special projects or promotions. The annual release of the matric results is one such project and notifying those matric pupils who registered on our results site by email on the day of the results release drives instant traffic to us in huge volumes.”