The Esker on Demand solution has improved the processes within Kenseal that involve faxing; so in our eyes it has lowered the costs associated with doing business. We have more confidence in the fact that customers are getting their invoices or their statements.
FlyDoc is a key component of my work. I can get a lot more done focusing only on growing our business. It’s simple, easy to work with and completely eliminated my problem. Management is thrilled and it makes me look good.
One of the keys to the success of outsourcing the sending of customer invoices was our business approach to the project. Beyond a technology project, it was first and foremost a business project, which required the understanding of the different business processes. Today we are very satisfied with the Esker AR solution. The implementation was achieved in a record eight days — less than 10 days were required before we had it up and running with no training needed! We have seen a profitable return on our investment entirely based on the savings achieved on postage costs and the grouping of invoices by customer.
Thanks to Esker sending customer invoices is a breeze leaving me totally relaxed. At the end of the month, all I have to do is press a button to send 10,000 customer invoices and within a few minutes I am notified of any anomalies allowing me to quickly correct and improve our customer database. Esker on Demand has helped us improve our billing process and reduce our DSO.
Our biggest priority was seamless Notes/Domino integration, which is not always available in fax server products. Based on that criteria along with ease of use and administration, my tech recommended Esker Fax for Notes.
Esker gave us an optimized solution that makes perfect sense for us — a scalable solution without having to add incremental infrastructure to our IT landscape. It’s a solution that has significantly exceeded the expectations of our users.
With DeliveryWare we have facilitated the sharing process and saved our customers a significant amount of time and resources. It has worked out far better than we expected. Although it looked great from the beginning we were cautious, but Esker has definitely come through for our business.
With over 12,000 partner restaurants, we could no longer afford to manually process and mail our invoices and other documents. Esker knew how to respond to our needs, and in less than one week from our initial meeting, the contract was signed. We were impressed by Esker’s service level in France and internationally, its professionalism and its numerous customer references.
It was a tremendous burden for our IT team having to check and manage multiple fax servers each day. A simple task like trying to identify a failed fax and get it resent was a time-consuming ordeal in itself. Plus, we were incurring large hardware, software and maintenance costs in order to fax.
Our objectives were to optimize our order processing resources and improve the quality of our customer service. With Esker, we are now able to meet the needs of our customers across the world in a timely manner thanks to their global, efficient and easily implemented technology.
By automating the processing of customer orders and the sending and archiving of electronic invoices we have achieved significant time savings. Thanks to the automation of these two strategic processes we are moving toward efficient and ecological paperfree handling.
Our need was less about data entry and more about assigning the order to the right person and being able to track it. Thanks to Esker, we no longer need a person to sort faxes and distribute them to the right person one by one. All that is now automatically done according to a set of customized workflow rules.
We have reduced costs because we no longer buy paper and the other materials associated with printing, we no longer spend money on postal mail delivery and overall, the accuracy of our order fulfillment has improved.
Director of Strategic Planning and Sustainability, Alcan Composites USA
Working with Esker, we’ve established a set of best practices for internal green efficiency and know that looking ahead we will discover more ways to reduce our footprint even more through the elimination of paper.
Esker is reactive on a daily basis and we are very pleased with our collaboration. Esker’s company size and values closely resemble our own. Today our invoicing process works perfectly well and we are very confident for the future. Following its success in Europe, we have recently deployed the Esker solution in the United States and Australia and are hopeful to eventually move to accounts payable automation.
After implementing the Esker solution specifically to save on sending invoices and to reduce DSO, I was thrilled to realize that I could replace two old software products with a solution that was already in house — so I didn’t need to buy new hardware and new software and train the IT staff.
We realised that, with Esker DeliveryWare, a number of more complex dunning cycles could be processed and sent out to different types of customers, depending on their outstanding debtor days, which would enable us to collect cash faster.
Savings with Esker DeliveryWare have affected many departments across different areas, from pharmacy to admissions to medical records. It’s a situation where you show you can do one thing, and suddenly you’re doing it everywhere. That’s what we’re here for — to make everyone’s job easier and save time as well as money.
After evaluating all three products, there wasn’t a question, Esker was the perfect fit. The quality, total cost and open platform ability to customize order processing to meet our customer’s preferences sold us.
The Esker solution is a huge step forward in how we manage the process. Going from piles of paper to being able to see the volume of open orders is wonderful, not only for users but also the management team within customer service.
Esker offers us a unique solution to manage incoming and outgoing invoices, so as to completely automate document processes, from the reception of vendor invoices to the delivery of client invoices. This provides us with an adjustable, expandable platform with an optimal TCO.
The technology is incredibly flexible. Another example is that we can archive documents either in the Esker solution or in the SAP system. Esker can also prioritize the inbound orders according to our specifications. Esker, compared with the other solutions we considered, provides a complete document workflow platform for automation.
I have definitely seen improvements in efficiency. Esker helps me contact the correct people and occasionally even see directly on the order, without having to pull it, if a customer has special requirements. Also, there are calls that can now be ‘one-anddone’ calls that, in the past, could probably have not been.
We went into an environment that we knew nothing about, and Esker support stepped us through the whole process in one of the quickest timeframes that we’ve ever had for implementing something new. Esker DeliveryWare is doing what we needed it do and has delivered the expected ROI.
Getting fax communication and document management straightened out can vastly improve health care delivery, and the potential savings are huge. We see DeliveryWare as a one of the key tools to help us address those issues and achieve our goals.
[Esker] has brought a level of stability and reliability to our fax process that we never could’ve imagined. It’s so refreshing to finally deal with support personnel that not only resolves issues quickly, but responds in a timely manner as well.
Tun Plus provides exactly the seamless integration process we require.. It now links our local offices with all the necessary business systems worldwide. Tun Plus has surprised us with it’s powerful functionality.
We were quickly convinced by the expertise of Esker — even with the complex nature of information that we send by fax to our customers. Their teams have proven to be extremely quick to respond at all levels during our partnership.
As a customer credit management services company, the processing and sending of invoices is critical. We wanted to automate and outsource this activity in order to gain in productivity. In our search for a solution, Esker immediately stood out from the competition. As an experienced software vendor, Esker quickly understood our business requirements and perfectly responded to the scope of our needs.
Without having to invest in hardware, software, countless interfaces and expert knowledge, we now have a flexible and intelligent cloud computing solution for fax communication in both SAP and other systems.
Our biggest concern was that the new system had to do what the old system could do. All our worries went out the door once the implementation was completed. In fact, with Esker Fax the process of capturing faxes is now much faster.
We needed a solution to streamline the way we process customer orders across EMEA countries. With Esker, 34% of our fax and email orders are now processed electronically, and we are confident this percentage will significantly increase — enabling us to further improve Customer Service productivity and overall customer satisfaction.
We were looking for a partner who could automate mail processing and delivery — two extremely time-consuming jobs for real estate professionals. Esker understood our requirements and we were able to put in place a value-added solution for our customers that fully addressed their needs and expectations.
Thanks to Esker, we now have greater visibility into our invoicing process, confidence that our invoices are getting out in a timely fashion and flexibility to deliver invoices with email and fax. We’ve created time savings and allowed our accounting department to become much more efficient.
Esker’s easy-to-use and engaging environment simplifies the order processing workflow. With relevant and valuable information at our fingertips, order processing and tracking is done seamlessly and enhances customer satisfaction.
MEMC is looking for the Esker sales order processing solution to track, measure and significantly reduce the cycle time required to receive, load and acknowledge orders from customers. We expect a successful implementation to free up our customer service teams to spend more time interfacing directly with our customers, thereby strengthening and growing our business.
We operate a Just-In-Time inventory schedule and this mechanism for placing orders helps make this process airtight. In addition, by wiping out fax numbers and fax machines, we have freed up resources and eliminated human error. There have been no failures since implementing Esker DeliveryWare.
It’s easier to work with, easier for the administrators, and simply more user-friendly for everyone. We don’t have to go to IT and ask them to do things. I can create new users, I can create new reports. It’s pretty much a system designed for dummies in a way.
We were interested in the ‘flashy’ aspects of an on-premises software solution, but as soon as we saw Esker we knew it would give us the flexibility we needed and would allow us to move very quickly with the automation project.
Esker has enabled us to free up a lot of time that is now allocated to indispensable activities. Without Esker we would be lost! Time spent sending and sorting invoices and reminder letters, processing missing documents, etc. is now spent with our customers and on more valueadded projects like customer surveys and coordination with the marketing department.
Esker allows us to optimize invoicing processes from end to end to improve our DSO. We now have total visibility of our invoicing processes; we can easily modify formatting as needed; and we have eliminated the need to store letter head paper. And all this has been accomplished without modifying our system or maintenance thanks to the simplicity of the solution installation.
As far as return on investment is concerned, it already looks like the Esker solution will save time and resources for the finance department, as well as improving the efficiency and accuracy of our activities.
We rolled out Persona and quickly showed our users how to get host access. The solution meets our needs exactly, and our experience with technical support has been terrific - they answered our question in less than half an hour.
We believe that automation of documents in our order-to-cash cycle, such as sales orders and invoices will reduce errors, lessen the load on our own staff and speed payment cycles and when you’re talking about more than a million documents a year, that adds up to a significant impact on the bottom line.
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4.3/5 based on 589 ratings.