ESII Testimonials

"The Covid health crisis completely disorganized our services. Without wasting too much time by redefining our operating mode, we needed to allow our colleagues to book appointments in place of the citizens. We selected the Orion solution because we got it for free for 2 months to respond to the health crisis emergency. Orion is an easy to use solution! ESII explained the method: how to create structures, manage the schedule, the users and define the access level. It was easy. You can’t do all of this in one day, but in two days you can do it easily. On the user side, I made a training for my colleagues. They understood very quickly. At first, there had been some minor errors but then my co-workers told me it was easy to use."

"In Le Havre, we welcome more than 300 000 visitors per year in our 10 agencies. Wirth eSirius, we have selected a scalable queue management solution. Besides the queuing feature, we added the user reception with a ticket dispenser and we also offer an online appointments reservation system. These two tools free up time for our agents who can work on other missions. That allows us to ofer new services to citizens."