ESII Testimonials

"Our store is organized in a specific way with a checkout dedicated to the meat counter and 6 other checkouts for the rest of the store. The number of customers varies from 500 to 1800 a day depending on the day of the week. The main problem that led us to contact ESII is this organization: we don’t want customers to queue at the meat counter before continuing their shopping and then wait again for the checkout process. We were looking for a solution to give them a number to guarantee their turn at the meat counter while optimizing their time by browsing in the store. First, ESII offered a ticket dispenser with call of the numbers through a video screen in the store: the customer comes in, he takes a ticket for the meat counter, he shops in the store while following the number called on several screens. Afterward, because of Covid, we selected the QRCode on a smartphone solution, that prevents everyone from touching the kiosk, but some customers objected to use the smartphone to take a number, so we finally chose the kiosk that allows to do both: to take a paper ticket or a digital ticket by scanning a QRCode. And now we do have a solution for everyone. At the meat counter, the system has always been reliable and avoid a lot of problems caused by a queue line: the number is the proof of customer turn, the staff can’t be blamed for a form of favoritism by giving priority to some customers, etc. The ticket is the only proof of your turn, there is no dispute on this subject. For customers, those who are familiar with technology are even more advantaged because they can take a ticket with the QRcode way before they come in the store. For others, having a ticket saves time: they do their shopping in the store before to go to the meat counter when it is their turn. Regular customers even begin by taking a ticket on the kiosk before starting their shopping."

"We previously had difficulty accommodating all our members at our Cissin branch, which is actually one of our larger branches. With the easy-to-use eGestat™ solution in place, our reception area is better organized and segmentation of visitors is clearer. The solution has also improved relations with members as well as our overall brand image. With the installation of video displays for customer calls we are able to communicate more information, more effectively with our members. The team at ARSI is pragmatic and motivated and provided us with perfect support through this project. They went above and beyond our expectations.To further improve relations with our customers, our next request would be that vocal announcements could be made in our country’s other languages (a project currently in progress) because not all our members speak French."