ESII Testimonials

"The Covid health crisis completely disorganized our services. Without wasting too much time by redefining our operating mode, we needed to allow our colleagues to book appointments in place of the citizens. We selected the Orion solution because we got it for free for 2 months to respond to the health crisis emergency. Orion is an easy to use solution! ESII explained the method: how to create structures, manage the schedule, the users and define the access level. It was easy. You can’t do all of this in one day, but in two days you can do it easily. On the user side, I made a training for my colleagues. They understood very quickly. At first, there had been some minor errors but then my co-workers told me it was easy to use."

"In our garage workshop, we have 6 counters to receive in average 60 or 70 customers per day with strong fluctuation depending on the day of the week. The single line was installed in this part of our premises, so the customers can leave their cars, ask for a quotation or ask for an appointment. We are a franchise of Norauto, that means the configuration was decided by Norauto Fance (gondola, counter This is the same franchise you can find in metropolitan France. Thus, the store is thought for less flows of customers. So, we had the idea to install the single line at the level of the gondolas with a software tool. From there, we ask for the contact of ESII to the multi-franchise group which Norauto belongs to and which ESII equips the stores. At first, we needed to create and think through the single line. We were the first Norauto in France to install the single line, it is not planed in the concept of the garage. We used the gondolas to delimit physically the journey and the ESII solution goes further by formalizing the customer’s wait: he knows which counters are opened and when he can come to one of the 6 counters. You must know that when we are done with a customer, sometimes we have to get a mechanical part or do another work even if the customer is no longer at the counter. If we don’t validate, the next customer knows we don’t have finished yet. When we come back, we validate to call the next customer. The customers understand very well the system, because the single line is more and more installed in several stores, especially here where you can find very big stores. For us, the main advantage of the single line is to manage our time between 2 customers. And for our customers the advantages are that the wait is clear, and the solution makes their journey easy."