ESII Testimonials

"The challenge for us was to cut waiting time. That is why we chose a powerful tool allowing users to take an appointment or to have an idea of waiting time when they come to an agency. Users can take a ticket when they come in and know exactly when the interview with mobility adviser is going to happen. We chose a waiting line opened on the internet, online. We used ESII’s API to customize booking and planning HMI. Thanks to an app, users can take an appointment in advance, and we guarantee to receive them within 2 or 3 minutes around the appointment time."

"We have installed, since the pandemic, a single line queuing system. Employees had to call customers at the checkout. Considering the configuration of the store and the Plexiglas walls, communication with the customer was complicated. So, the staff asked for the installation of a queuing system. The solution offered by ESII allows us to tell the customer which checkout to go to. The call is managed by the cashier. This communication system is very easy to use for the cashier and the information is clear for the customer. The relationship with ESII was very good, and the project monitoring was efficient."