"What differentiates your solution from others is the ability to check customers needs, which enables us to adapt our problem-solving program and allows faster and smoother waiting lines for customers, who are not always very happy to have to return to the customer service."
"Lyon city have been looking for a web solution to improve customers flows and waiting time management in its city halls and we finally adopted the eSirius™ solution from ESII. eSirius™ really improves waiting conditions with better flows management: the arrival time is guaranteed and the environment is less stressful for the visitor. Our staff daily work is also improved because they can better manage the different visitors’ inquiries. Moreover, the system provides several statistical reports that are really useful for taskforce management."