“The statistical reporting is a real asset to manage the system, staff is really happy with it and the environment is less stressful regarding waiting lines management. Customers are also happy, and our surveys conducted in installed stores have shown us a real increase in customers’ satisfaction. The ESII solution is a win-win situation for us and we recommend it for other businesses.”
"Working with ESII was a wonderful experience. Their highly professional and dynamic team helped us to set up 17 new branches of our bank during the first year, and 17 more are expected to be set up this year. Among ESII’s solutions are new services such as an appointment-booking service, and VIP access for bank advisors soon to be available. The Reclient programme, developed by ESII, has enabled us to improve the quality of our customer service, for example by allowing us to record interviews with our customers, meaning that our bank’s advertising discourse is well received. We are sure that our future cooperation with ESII will be just as successful."
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