eSchedule Testimonials

"I wanted to take this time to send you a letter of thanks for the work you have done for the Southeast Quadrant MCCU. As you know, the Southeast Quadrant MCCU faced several challenges regarding our scheduling and staffing process. Our agency relied on paper based scheduling, but as our membership and call volume grew paper became problematic. Access to the schedule was limited requiring our technicians either to visit another Corps’ base, where the paper copy resided, or call their dispatcher to make changes or updates. While they graciously hosted our schedule, helping us maintain it was not their primary purpose. The resulting overhead in signing up for a shift resulted in poor equipment utilization, occasional mistakes and misunderstandings all leading to diminished coverage. Further, scheduling maintenance and special events was inefficient and difficult putting an additional burden on management. We investigated several other companies regarding their offerings and found them to lack the flexibility we desired and to be costly. Your company offered a professional, competent approach to address our scheduling issues. Throughout the complete product development cycle, starting in May of 2004, your team worked closely with us insuring our needs were met. The end result was a product that has allowed us to manage our schedule effectively. Over the last two and a half years, your team has addressed all issues in a timely manner, and helped us improve our scheduling system; keeping it up to date with our changing business. You and your team have been dedicated to solving the scheduling issues of our agency in a professional manner. It has been a pleasure working with you and we look forward to continuing our future relationship with you."

"Customer service is great! Every time I have a crazy idea to customize the product to meet our needs they make it happen. I would recommend eSchedule hands down for fire and rescue scheduling."