"I wanted to take the opportunity to send you a letter expressing my gratitude for working with us over the past four months in the development and implementation of our Scheduling Software Package. You and the rest of the team were refreshingly helpful and very insightful as to our needs and requests. As you are aware we looked at several “canned scheduling programs” yet none of those met all of our needs. From the beginning of our business relationship your expertise and leadership in this field proved to be instrumental in the finished product that we have today. This coupled with the ability to expand other applications in the future to our Scheduling Application ensures that we will be fortunate enough to continue working together. Your continued support and guidance and acceptance to change subtle parts of the program are something that we would have never received this level of customer support from any other vendor. One of our biggest challenges that we faced as an organization was that our schedule was managing us vs. us managing our schedule. We were impeded by our existing program and after careful evaluation it was determined to that we were spending approximately twenty to thirty hours a month on the making and maintenance of our schedule. I have been a member of several EMS agencies both big and small and realize the value of controlling this part of our business. In testimonial for Gates Ambulance it has been a very positive impact for both our compensated and non compensated members. Empowering our membership to have the ability to make changes to the schedule from the convenience of their own home but still allowing us to set programming controls. This has helped to control overtime costs and aid us in easily tracking hours for such programs as the service award program and for training times in positions. In addition it is very helpful in its ability to maintain and monitor such things as required certifications. In closing I would again like to thank you and the entire staff for working with us in finding a solution to our scheduling needs. You as a team have been very professional and your devotion to finding the right solution to our needs is very rewarding."