"Prior to Mattec MES our uptime was 79%.This year-to-date we're averaging 91% up time. That's just from the alerting capability, which allows us to get the right personnel over to the affected machine immediately."
"The Eagle system pays for itself.We gained one percent in margin and we save nearly $15,000 annually in forms...We can do more with fewer people."
"BisTrack takes you to a whole different place.You can see anything you want if you think it will give you insight and help you make a better decision. That's where we derive benefit."
"Our processing fees have been on average 8.4% less every month since we switched to Epicor Payment Exchange. PCI compliance is easier and so is our reporting and reconciliations. It's just a great all-around solution for our business."
"Feruni's business from overseas is rapidly growing.We have been successful in our home market,Malaysia, and are now setting our sights on serving our customers in the region better. We need the capabilities to manage a much more sophisticated operation, on a much bigger scale than what we started out with …
"The main benefit we get from the enterprise performance management solution is that we get access to business information much quicker and easier. We find out about potential issues much faster which means that we can also take action and rectify problems faster."
"We certainly felt we could work with the Epicor team. All the Epicor people we have been in contact with have been extremely professional, forward thinking and proactive."
"We're able to design our own screens, using our own terminology, which enables us to simplify inputting and cut down the number of screens we have to go through."
"All the areas in BisTrack software are interconnected, so it’s easy to get the information we need quickly without backing out to a main area and coming back in a different path."
"The amount of information you can get from Epicor Eagle is amazing. It helps our customer service, and customer service is the most important thing we do."
"With our knowledgeable staff,high-quality products,outstanding service and our Epicor Eagle system, we are not only competitive, but thriving."
"With so many customers in our loyalty card program,we have a better understanding of their buying patterns and can implement highly targeted promotions."
"Partnering with Epicor is one of the best decisions I ever made.Today, if I didn't have the Eagle system, I wouldn't be in business."
"We selected BisTrack because its technology platform is what we need to accomplish our goals in a timely and economical manner. To me,the right architecture and platform are the foundation for driving your technology solution forward."
"We were pushing paper simply because we weren't maximizing our technology."
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