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“The new service application allows us managing the process from repair registration until equipment return to the customer. Each status change in service process is recorded and allows us to understand how much time it takes and what is the real cost. We use the application to optimize the process and grow customer satisfaction.”
"Thanks to Enxoo’s solution implemented in Salesforce Marketing Cloud and Sales Cloud, we could generate a comprehensive report on customer satisfaction, aggregating thousands of online surveys across 9 countries with just a few clicks. This helped us create a holistic view of in-store and online customer experiences and enhanced data accessibility for internal stakeholders."
Customertimes is providing Salesforce.com implementation services, mobile technology and outsourcing services to customers in 63 countries round the globe. Headquartered in New York, Customertimes has offices in the US and Europe. They are focused on improving sales and marketing effectiveness. This is a core business for them and 20 000+ sales people globally trust CT.
Simplus is a leading Gold Consulting Partner of Salesforce Quote-to-Cash implementations, providing solutions to help enterprises streamline quoting, sales, service, finance, operational and marketing workflows and business processes. Headquartered in Salt Lake City, Simplus has certified staff with expertise in Salesforce Quote-to-Cash, Sales Cloud, Service Cloud and Pardot. Simplus has worked with many of today’s leading brands, including Winston Brands, Box, Zendesk, SurveyMonkey, Franklin Covey and more.
VISEO uses technology as a powerful lever of transformation and innovation to help its clients take advantage of digital opportunities, address new usages and compete with new players who change the rules of the game. With 2,000 employees working on 5 continents, VISEO combines agility and complementarity of its areas of expertise – design of new products and services, digitization of business processes, data valuation, digital assets development - to make digital a real lever of competitiveness and performance.
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