Enterpret Testimonials

“There’s always been a desire at Feeld to understand what Members are saying. Being in close touch with our community is at the core of our mission and how we operate as a company. Before Enterpret the customer team was manually tagging feedback and Dina knew the Customer Success team needed a new approach. The manual process needed a revisit – it didn’t allow for us to dig deeper into what our Members needed, and we weren’t maximizing resources.”

"Before Enterpret, it was challenging to read through all feedback and decide how to categorize it. Our team also works with some sensitive topics, given the nature of our app. Enterpret improves our workflow in many practical ways, and also helps by providing an analytical perspective to the feedback we receive. We can then work with insights in a holistic, inclusive way.”