“SwyxWare gives us the ability to directly connect both incoming callers and internal staff, whether they are in the same office or at a different location."
“The business has grown substantially over the last few years and our existing hardware-based PBX system was struggling to keep up with the demand we were putting on it. We operate a split shift system with over 100 agents. In order to provide the maximum number of agents at any one time we needed some of our shift operators to work in remote locations. Our incumbent system offered us very little flexibility with no real ability to move staff around and it was very difficult to manage.”












