"We have a focused but limited team of IT staff who has to support a complex infrastructure that delivers quality services to our customers. Adding to the complexity are the mission- critical in-house developed applications supplied by different vendors that need to be managed too. We needed a solution that …

“Most problems would be so complex that we would have multiple people investigating performance issues. We assumed these problems were Citrix related but, owing to the scale and distributed nature of our infrastructure, it was very difficult to track down the true cause of problems. We would spend valuable time …