"We now have the ability to build a structural relationship into our data that tells us what our customers are doing. We have accurate details of what they're buying, what they're downloading and how they are using those resources, which enable us to get to know who they are and …

"Importantly, for instance, it was eBECS’ own lean functionality that Microsoft had built into Dynamics AX 2012. So fairly obviously, as the original developer, no one would know it better. Plus, as might be expected, eBECS had an extensive track record of implementing lean manufacturing within Dynamics ERP environments. In …