EarthLink (EarthLink Holdings Corp., NASDAQ: ELNK) provides managed network, security and cloud solutions for multi-location businesses. EarthLink help thousands of specialty retailers, restaurants, financial institutions, healthcare providers, professional service firms and local governments deliver a reliable and engaging customer experience. EarthLink do so by building and managing MPLS WAN networks, by providing virtualized infrastructure, security, hosted voice, secure WiFi and compliance solutions, and by offering exceptional customer care. EarthLink operate a nationwide network spanning more than 28,000 fiber route miles, with 90 metro fiber rings and secure data centers that provide ubiquitous data and voice IP service coverage. EarthLink Carrier™ division sells facilities-based wholesale telecommunications to other providers and EarthLink award-winning Internet services connect hundreds of thousands of residential customers across the U.S.
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Case Studies, Success Stories, Customer Stories, & Customer Reviews are helpful for prospects trying to understand how similar business needs may have been addressed by Earthlink Business. Browse this list below to see how Earthlink Business has worked with different customers.
Earthlink Business case studies have an aggregate quality score of 4.1/5 based on 129 ratings.
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With the EarthLink MPLS network, the Georgia Chapter gained the bandwidth it needed to support the chapter’s data and voice demands, plus a higher level of security for client privacy and HIPAA requirements.
Anna’s needed a way to effectively manage voice changes and standardize on a single platform. Integrating voice and data provided an opportunity to justify a network upgrade and simplify management, but the company had concerns about reliability.
As the Boston Marathon’s longtime, official data center provider, EarthLink provides the reliable, secure infrastructure that enables the B.A.A. to manage this iconic event seamlessly online. EarthLink Business hosts the B.A.A.’s website, where thousands of runners register for the marathon, as well as a 5K, 10K and half marathon each year.
BRE Properties Inc. develops, acquires and manages multifamily apartment communities across the Western U.S. As a growing company, BRE realized that their IT group focused most of its resources on infrastructure support, leaving minimal time for the development and implementation of important business intelligence systems and applications. To shift their focus to long term value-added projects, BRE needed a robust IT environment as a backbone. It would need to deliver high availability and uptime, be flexible enough to support the company’s continued growth and offer reliable access to help improve productivity among 800 employees working in various locations throughout four states.
Not only have the EVDO locations proven extremely reliable, they can rapidly be turned up or down. In most of those locations, HoneyBaked’s only other option would be dial-up, which is not appropriate for retail transactions. “Because these locations are so cost-effective, often we just decide to leave the location ‘on’ even though we are not operating it at the present,” Lanni remarked. “When you lease retail space on a temporary basis, you never really know from month to month how long you may be there,” explains Lanni. “If a Mall finds another tenant, we may need to disappear quickly. With EarthLink Business, we are ready.”
Many of them turn to independenceIT (iIT), a leading cloud provider. iIT delivers the cloud workspace through its platform and software tools to help IT services providers manage their hosted services more easily and cost effectively. iIT’s cloud workspace supports more than 350 different applications for its clients to, in turn, deliver to their customers. iIT’s Cloud Dashboard, which seamlessly integrates with leading IT service provider applications, offers its clients the ability to easily deliver and manage the cloud workspace as well as other hosted services.
The network also enables Integrated Power Services to more efficiently manage its repair and mechanical assignments. For example, because EarthLink Business MPLS is built around fully meshed any-to-any connectivity, the network can facilitate the exchange of large diagnostic images between service centers and host a “Service Tracker” tool providing real-time job updates. “The MPLS with T-1 gives us faster connections between sites,” says Way, “which enhances communication and makes it faster to resolve issues.”
We’ve been an EarthLink customer for 15 years because no other vendor provides the same combination of performance, security, reliability and service. EarthLink’s technical experts are always available to help us implement the solutions that are most appropriate and cost effective for each site based on number of employees, location, price and application performance requirement –
Pay Human Group’s outsourced data center couldn’t keep pace with growing demands for tighter security. When the company searched for an American data center able to meet extensive security requirements, EarthLink stood out among 10 candidates.
With the end of their existing telecom contracts in sight, The Sleep Train began the search for a new service provider that could reach all of its business locations affordably while delivering visibility into all of their network data and billing information. The Sleep Train considered several providers including the Telco giants. After speaking with EarthLink Business and hearing directly from some of their retail clients, the mattress company selected EarthLink Business to design and manage their company-wide network.
The company was seeking to pay only for services needed to process current period orders. In addition, they needed to improve routing efficiency and queue management to ensure an exceptional customer experience regardless of the season. Southern Fulfillment’s antiquated phone system stood in the way of meeting these goals, as it lacked many key functions essential for performance improvements.
As the transportation provider rapidly grew its North American footprint to over 130 offices, STI needed a scalable, cost effective IT infrastructure to support 60+ applications, frequent acquisitions and audit/compliance requirements in the U.S. and Canada.
Long before the storm, Ciao Bella faced a problem that took a toll on productivity. Employees and distributors relied on central servers to access business-critical applications. As servers aged, performance deteriorated. By moving its entire data center to EarthLink Cloud Hosting, the small company avoided a big hardware investment and took daily IT management off the controller’s plate. The unexpected benefit — disaster-proofing the IT infrastructure — in the wake of Superstorm Sandy turned out to be as rich as Ciao Bella’s creamy, decadent desserts.
In addition, for all locations, GNC needed a new network infrastructure with scalable bandwidth to deliver reliable performance. A robust platform was essential to drive better performance and efficiency from web-based store applications hosted at the corporate headquarters.
“We are in the software development and support business, not the phone management business,” said Ethridge. Hosted Voice eliminates the capital expense of purchasing and managing a phone system, so Ideal Software Systems won’t have to worry about making sure that their phone system keeps up with those changes. As part of the Hosted Voice service, EarthLink will upgrade the phone service with the constantly evolving technology as soon as it’s available. “As a progressive technology company, we want to take advantage of the same types of technologies we offer our own customers, such as hosted cloud services.” Ideal Software Systems met their goals of upgrading to a modern flexible system with excellent call quality that enables the company to deliver unparalleled customer service while positioning it for the future.
Extraordinary network reliability ensures that LDF’s restaurants can keep delivering a superior guest experience. The restaurants see 99.999% uptime for orders, payment processing, guest wireless Internet access and web-based employee training. A centralized Data Center Firewall protects all Internet traffic at each location.
Meridian Community Care continues to expand and evolve the services they provide to the community. With a forward-focus on an integrated healthcare model that will address both addiction and related medical issues, as well as anti-bullying programs, the organization is well-positioned to meet the ever-changing needs of the community. EarthLink Complete Hosted Voice offers the most recent technology as soon as it’s available. It also provides flexibility and scalability as the organization grows. “We will be able to easily add in additional locations and use one auto-attendant which will further simplify communications. We don’t need to ‘own’ the phone system anymore. Everything can be delivered through the cloud. We would rather enjoy equipment upgrades and leave any maintenance issues to EarthLink,” Steffen shared.
We rely on the EarthLink MPLS network 24/7 to run our restaurant operations, including all online order processing, phone, and in-person ordering as well as data collection from restaurants,” Wong said. “The private network also supports PCI compliance and allows us to control and monitor all 200 restaurants from one location.
EarthLink Business, a leading IT services, network and communications provider to more than 100,000 businesses nationwide, empowers customers with managed IT services including cloud computing, data centers, virtualization, security, applications and support services, in addition to nationwide data and voice IP services. Anytime, anywhere, EarthLink enables businesses to focus on their core mission while our leading-edge managed IT, network and communications services deliver the superior and secure experience our customers value and trust.
When McGuire Bearing first came to EarthLink Business several years ago, it wanted to upgrade its network infrastructure from an outdated 56k private-line setup. EarthLink Business built McGuire a multi-site network using ATM (Asynchronous Transfer Mode) technology over DSL connections. Moving up to this broadband network enabled McGuire Bearing to implement new company-wide applications such as VoIP phone service and an ERP (enterprise resource planning) system. The ATM over DSL service provided a stable backbone for support and growth. But when McGuire Bearing’s contract term was ending in 2007, the timing was perfect to leverage newer technological advances in business networking.
Case Studies, Success Stories, Customer Stories & Customer Reviews of individual Earthlink Business customers - their use cases, successful stories, customer references, approaches, and customer success results of using the software. Read these Case Studies, Success Stories, Customer Stories & Customer Reviews to decide if Earthlink Business is the right business software or service for your company.
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