“Using dashboards has meant that a user could get onto the system using just a browser. We could write customer reports in ways that would show certain things that the existing system couldn’t. And it meant we didn’t have to pay the company that originally provided the system for every new report because we could do so much more in-house. This has dramatically reduced pressure on the IT department, in the past our first port of call for reports, as staff now have all the information they need at their fingertips.”