Dovetail Software Testimonials

“We were able to take our heavily customized and integrated Clarify system and modernize it essentially on the fly with a new web accessible technology stack that is easier to support, customize and manage. Our geographically dispersed user base required much better performance than the old architecture could deliver and Dovetail has met the need perfectly.”

"Dovetail stood out because of its flexibility, look and feel and knowledge management capabilities. Also my fear was that we were going to be buying something that would have been seen as just a ticketing system. I didn’t want it to be that type of system and I knew Dovetail was very much a departure from that. Plus a lot of the systems could only track cases, they didn’t have the knowledge management piece. That’s what differentiates Dovetail from the group of vendors we were looking at. The others were building on incident management systems that IT would use. Dovetail was definitely more aligned with what HR wanted."