"As part of our strategic plan, it was decided we needed a Service Center with Ulrich model approach and this drove the requirement for an HR case management system, as it was recognized that our current spreadsheet/shared inbox solution would not be fit for purpose. We did our research into …

“In our old system things were just the way we had always done them, it wasn’t efficient and it didn’t make sense. When we moved to Dovetail it enabled the transformation to get rid of a lot of old habits that were unnecessary, so Dovetail made our lives easier, which …