"As part of our strategic plan, it was decided we needed a Service Center with Ulrich model approach and this drove the requirement for an HR case management system, as it was recognized that our current spreadsheet/shared inbox solution would not be fit for purpose. We did our research into HR Case Management providers, finding Dovetail in the main industry reports such as the Gartner report, Sierra-Cedar HR Survey, as well as Google search where we found Dovetail to be highly ranked. In total we evaluated 5 providers, selecting Dovetail based on superior value for money, its HR focus and its ease of use."