I am constantly amazed by the great support I get from dotloop! I think that the biggest surprise, for me, since the time we started using the platform, is the way this company is run. When there’s a problem—and every company has them— they don’t put their heads in the sand and hide from it. They face it head-on and they fix it. They really care about what they’re doing and the relationships they have with their customers. They’ve gotten bigger, sure, but they’re no different now than they were when the company first started. I love that they’ve stayed so … normal.

With the accelerated pace of today’s market,” says Joel, “timing can be critical. Because dotloop allows us to get revised offers signed by clients often immediately, we have been able to close deals that we would have lost if we’d been using another platform.