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Gainsight, the first and only complete Customer Success Management solution, helps businesses reduce churn, increase up-sell and drive customer success. The company’s SaaS suite integrates with Salesforce and uses Big Data analytics to evaluate sales data, usage logs, support tickets, surveys and other sources of customer intelligence. In this way, Gainsight provides a 360° view of customers and drives retention across Customer Success, sales, marketing, executive and product management.
Vanilla Forums allows you to create an online community that your customers or audience will love. Thousands of companies use our open source and hosted products to increase loyalty, brand advocacy and reduce customer service costs. Vanilla's customers are made of a broad group of organizations from around the world.
Hivebrite developed a powerful solution that allows their clients to easily brand, customize, and engage their communities. Leveraging modern design standards and an advanced suite of functionality, organizations can offer their stakeholders a dedicated networking space where they can share knowledge and experiences, benefit from targeted opportunities, and keep in contact with both the program and each other.
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