I believe in a mobile first strategy. We wanted mobility, and Diona delivered.

The States of Guernsey engaged Diona to provide an enterprise mobility solution which would allow us to better serve our residents in receipt of Income Support in March 2018. Within 12 weeks we had a solution fully integrated with our benefit processing system which allows our customers to interact with us by providing necessary information without the need to physically attend an office. The solution has been well received by our customers and it has allowed us, as an organisation to reutilise a number of front of office staff into a role more focused on securing successful outcomes for our customers.

We have been committed to making DCS a leader in technology. This award highlights how Arizona is at the forefront of applying technology to improve the lives of our most vulnerable children and their families.

You have to be willing to take risks. You have to be willing to find opportunities to create capacity for your workers, and this was why we moved on mobile before we moved on anything else.

Working with Diona’s mobility solutions has opened up a new, cost-effective, and powerful way for us to engage with the people we serve while improving the operational performance of important programs such as SNAP.