22 DigiCert Testimonials

"I am a new customer to DigiCert—previously I have used both VeriSign and Thawte. I like the pricing model, but I LOVE the customer service! I was setting up a new, rather finicky, access appliance and I accidentally caused it to lose its pass phrase. I was able to get through to tech support with no hold time and to my delight, I was able to request a reissue of the certificate quickly and easily."

"Wow! I must say you guys are really amazing. I have never seen the level of support you have shown me today. I truly appreciate all of your time and effort to get this working for us—not to mention all under an hour's time. We were using another provider, and we were having some serious support issues. After reading some online reviews, I decided to give you guys a shot—boy am I glad I made the move."

"Thank you for continued support that exceeds any other support that we have ever experienced. We send an email to ask a question and you guys CALL US! Doesn't happen anywhere else."

"I just wanted to let you know that we at WorkLife Systems think that your level of support and customer service is simply outstanding. When we had a server problem and needed a certificate reissue in the middle of the night a few months ago, you could not have been more helpful; when we renewed our certificate today (on a Saturday) the process was painless, and completed, start to finish, in about an hour. I go out of my way to recommend you to everyone."

"It is such a pleasure to encounter an organization which takes such trouble to make dealing with them so easy and trouble free. Thanks for the excellent customer-focused service."

"In a world where quality customer service can be very hard to find, DigiCert has stood very tall above the many other companies I've worked with. Your customer and technical support staffs have been consistently tremendous and I wanted to take a moment to express my gratitude for all the assistance I've received. Over time, I've probably spoken to six different members of the DigiCert team, and each one of them has been extremely courteous, knowledgeable, and willing to go the extra mile to explain something to me or to help me work through issues I'm having. I've also been extremely pleased with the Unified Communications Certificate that I purchased from DigiCert. It's saved me a lot of money and has worked flawlessly."

"I wanted to thank you for your teams' diligence, professionalism, and thoroughness with each SSL Certificate we purchase. We were made aware by your team that our SSL Certificates were vulnerable due to the Debian OpenSSL problem, and required replacing. Your team followed up with us with diligence; as such, they were extremely instrumental in getting our certificates re-issued. Case in point; we also had a SSL Certificate with a competitor of yours, in which case, they did not follow up or help us in re-issuing the SSL Certificate. In fact, quite the opposite. They terminated the certificate. This caused downtime for all of our clients’ sites, as Firefox would not load the secure pages. We called late last night, and your team came to the rescue! The new certificate was created and up and running within 30 minutes. Your service is top notch, and I am confident in recommending it to all of our clients. Thanks again for your excellent service, attention to detail, and unparalleled support."

"Thanks for your superb service. I wouldn't hesitate to recommend you to my colleagues for first class service and extremely good response times. Something that particularly impressed me was that an UK customer didn't have to wait for the US to get up in the morning to get support. It's often quite frustrating waiting five hours to get a response from US support. This morning our certificate expired (I was on holiday when your reminder emails arrived), and I had a new cert installed in less than an hour! It's a continued pleasure working with you."

"You guys would have to be one of the easiest online companies to deal with I have ever come across. Your levels of support are second to none. Great work, keep it up!"

"I ordered my certificate in the middle of the night and got it in less than half an hour. And with your documentation section, it took a couple of minutes to install. Sincerely, I can't see how you could provide a better service than that!"