22 DigiCert Testimonials

"It seems like it's not often that I receive such excellent service that it makes me glad to be doing business with a particular company, and when it does happen I like to take the time to pass on a ‘Thank You’ for providing that service. We were concerned about purchasing a couple of SSL Certificates for a particular application that's proven to be a bit finicky, and after experiences with other vendors were working under the assumption that if something went wrong, the money spent for the certificate was wasted since we'd have to purchase another one. It was indeed a pleasure to learn that you provide better service than that, and do so at a lesser cost. You make it easy to choose your products because you make them easy to work with, and give some comfort in the event something requires a server rebuild or a name change, etc. In addition, the representative I worked with (Jamie) was polite, professional, communicated well, and above all—very knowledgeable about the products, features and options. That was such a breath of fresh air after having many previous experiences with reps who were obviously working from scripts and had minimal knowledge, that I wanted to commend you for investing in good people like Jamie. It makes me very glad that I chose to do business with DigiCert, and I'm happy to purchase and recommend your products."

"Dealing with DigiCert is like a breath of fresh air vs. our current SSL cert provider."

"I would like to take a moment to thank you for your continued support and amazing staff. I have used DigiCert now for the last 3+ years, I have not had any problems and when I have done online chats with sales/support it has been amazing. Today I chatted with Kenyon and the support that he provided was above and beyond what I’ve gotten with other companies. I will continue to refer others to DigiCert as I know I have 10+ companies I’ve gotten to switch to you. Keep up the good work and service and you’ll have my business for a LONG time."

"Wow! I must say you guys are really amazing. I have never seen the level of support you have shown me today. I truly appreciate all of your time and effort to get this working for us—not to mention all under an hour's time. We were using another provider, and we were having some serious support issues. After reading some online reviews, I decided to give you guys a shot—boy am I glad I made the move."

"I wanted to thank you for your teams' diligence, professionalism, and thoroughness with each SSL Certificate we purchase. We were made aware by your team that our SSL Certificates were vulnerable due to the Debian OpenSSL problem, and required replacing. Your team followed up with us with diligence; as such, they were extremely instrumental in getting our certificates re-issued. Case in point; we also had a SSL Certificate with a competitor of yours, in which case, they did not follow up or help us in re-issuing the SSL Certificate. In fact, quite the opposite. They terminated the certificate. This caused downtime for all of our clients’ sites, as Firefox would not load the secure pages. We called late last night, and your team came to the rescue! The new certificate was created and up and running within 30 minutes. Your service is top notch, and I am confident in recommending it to all of our clients. Thanks again for your excellent service, attention to detail, and unparalleled support."

"Thanks for your superb service. I wouldn't hesitate to recommend you to my colleagues for first class service and extremely good response times. Something that particularly impressed me was that an UK customer didn't have to wait for the US to get up in the morning to get support. It's often quite frustrating waiting five hours to get a response from US support. This morning our certificate expired (I was on holiday when your reminder emails arrived), and I had a new cert installed in less than an hour! It's a continued pleasure working with you."

"I am a new customer to DigiCert—previously I have used both VeriSign and Thawte. I like the pricing model, but I LOVE the customer service! I was setting up a new, rather finicky, access appliance and I accidentally caused it to lose its pass phrase. I was able to get through to tech support with no hold time and to my delight, I was able to request a reissue of the certificate quickly and easily."

"You guys would have to be one of the easiest online companies to deal with I have ever come across. Your levels of support are second to none. Great work, keep it up!"

"Thank you for continued support that exceeds any other support that we have ever experienced. We send an email to ask a question and you guys CALL US! Doesn't happen anywhere else."

"I ordered my certificate in the middle of the night and got it in less than half an hour. And with your documentation section, it took a couple of minutes to install. Sincerely, I can't see how you could provide a better service than that!"