Dial 800 Testimonials

"I started using Dial800 about 2 ½ years ago, after learning a painful lesson from getting my TFNs from the call center I was doing business from. I learned they are not portable, so I lost all the numbers I had in our website and advertising when we moved to another call center – thank God I learned that lesson when we were fairly new, so there was no a big loss from a brand perspective, just reporting. Eden has been my concierge since we started. I have nothing but positive experiences in my interactions with her. She is the face of Dial800, so I turn to her for whatever questions or needs I have. If she doesn’t know the answer, she will find someone that will and help me out. I call her “My Angel” because she is always there for me when I need assistance. As a small business, we constantly have new requests – new 800#s, changes in routing, changes to our IVR, etc. Eden is always there to help us and turn around our requests as fast as possible. Even today, when I needed a new number to go live for a radio campaign on Monday, she was able to pull it through. Few weeks ago, she brought in her technical expert to help me understand the configuration of our destinations, since we had made several changes that included two new IVRs. While the conversation was technical in nature, both Eden and Daryl were great and got all my questions answered. A year ago (during the holidays), Eden’s assistance was critical when we were dealing with a particular TV vendor and we had some campaign issues. By allowing this vendor access to Dial800, they were pleased with having visibility into the call volume and were able to resume airing on TV. I love the reporting platform for dial800 (Call View). It is great to be able to run queries based on different parameters and be able to export for graphing purposes, pivot tables, etc. It is a wonderful tool and I am looking forward to their newest release. Scott Richards and his team have done a great job providing excellent service to my company since the day we started. I would recommend them to anyone without hesitation. It is amazing when you know that my concierge will be there for whatever Telco needs I am faced with. I love working with Eden – she truly exemplifies the concept of a Concierge!"

"I cannot even begin to thank you enough for everything that you’ve done for us over the last 30 days. We had a major project switching over 60,000 customers with only about 2 weeks notice. We knew that our schedules would be more than full with hiring, planning, and executing – but one thing that I knew I wouldn’t have to worry about was our telephone system. Dial800 handled massive call volume and complex call routing seamlessly. We were able to route calls between 3 different call centers with different staffing levels and different call types by simply clicking through an interface. Kind of a funny and true story: I told my wife at the start of the project that I wouldn’t see her much because we would be so busy. We were all working 14 hour days, 7 days a week – tiring to say the least. She knew how stressed I was and suggested I take a day off and we drive to Malibu for lunch. I’m sure we’ve all been in that situation where we know we need a break for our sanity, but still need to be accessible for emergencies. With Dial800 it wasn’t a problem at all. I’m sitting at lunch on the beach and I get the call that we are going to get a major partner with a massive call surge if I can get something setup within 30 minutes. I hop on my phone browser, login to Dial800, create a new number, setup a routing profile, place a test call and I’m done! Honestly – 10 minutes tops and I’m back at the table enjoying my lunch. Dial800 had everything I needed to make me look like a hero while I had my feet in the sand! AMAZING! Anything our providers asked for, I knew I could say with confidence that it could be done. Daryl came up with some very creative ideas, helped find alternate solutions to our problems, and actually saved us money in the process. I find that exceptional, especially considering the fact that I would constantly call him with fire drills and off the wall requests. He handled everything effortlessly, made himself available on weekends, set realistic timelines and still had the ability to get things done early! I’m envious of your team and your abilities – we couldn’t have done any of this without you guys! Because of you, we were able to make over a million dollars in less than 30 days and our providers had no idea that it was all of your hard work and all of your systems. Of course, I took all the praise – but we all know who really deserves the credit. Even now that the project is over, we’re still using Dial800. Everything is so easy, it’s almost ridiculous."