"When a feature request comes in, especially from an enterprise customer, we assess if it's specific to a single customer or has a broader appeal. The benefit is that fulfilling these requests paves the way for other large customers. For example, one of our customers has a vast user base. They're not just addressing one department, but are considering 14,000 users."
"GenAI, and its knowledge graph, is collapsing boundaries between tools and our departments. In this day and age of hyper-efficiency, we were staring at nine different tools, the data and AI pipeline costs on top of them, and we knew we had to make a change."