Device42 FAQs

  • Who is Device42 best for - their role(s) within what kind of companies.

    Device42 is best for anyone who is responsible for installing, maintaining, and reporting on IT devices. Typically our customers are either consultants with large scale Systems Integrators who contract with end customers on a project basis; or they are embedded within the organization itself typically within the IT team. In the latter instance, we typically deploy in mid-sized companies up to enterprise level organization.

  • How does Device42 benefit them?

    Device42 allows for our customers, whether it's a partner or an end customer, to have the most comprehensive understanding of their IT Asset Infrastructure possible. We do this with automated discovery that pulls in data from a broad range of inputs, we then use application dependency mapping to give our customers the best understanding of how assets relate to each other. This helps our customers make the most informed decisions about how to optimize, modernize, or transform their IT infrastructure.

  • How technical do users need to be to use Device42's software?

    Device42 is meant to be easy to use regardless of your technical expertise, however we do find that those with an IT architecture/infrastructure background or familiarity are the most successful.

  • What makes Device42 a leader in this space?

    Device42 is a leader because of the depth of our discovery and our ability to relate IT assets to each other and share that data to tools that organizations already own. We typically find that, while there are many competitors in our market, no one delivers on the breadth of data sources that Device42 does, nor can they provide as much detail on the relationships between IT assets or on the assets themselves.

  • How/why is Device42 better than those competitors (or most others in their market)? What about Device42 is unique, stronger, easier, etc.?

    Device42 is a leader because of the depth of our discovery and our ability to relate IT assets to each other and share that data to tools that organizations already own. We typically find that, while there are many competitors in our market, no one delivers on the breadth of data sources that Device42 does, nor can they provide as much detail on the relationships between IT assets or on the assets themselves.

  • What kind of features can customers expect Device42 to release in the near future? And longer term?

    Unfortunately, we don't release our roadmap at this time.

  • Which popular or common software does Device42 integrate with?

    Device42 integrates with several applications used in managing IT Infrastructures such as ITSM and orchestration, such as Atlassian, Zendesk, and Puppet. These integrations can enhance the performance and usability of IT management systems. In addition to an extensive API library, Device42 provides connectors that make integrations easy and effective.

    You can find more integrations at https://www.device42.com/integrations/

  • Software pricing can often be complex. If it's pretty straightforward, list tiers, pricing (per year, seat, etc) and limits for Device42. If it's not simple, use broad estimates or ranges for typical setups.

    Please check out https://www.device42.com/pricing/

  • Does Device42 offer a trial or free download available?

    Yes, we encourage everyone to try our 30-Day Free Trial to start discovering their IT estates and dependencies at https://www.device42.com/download/