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Deskpro is a helpdesk software solution that helps companies manage their communication with their customers and user base across a multiple channels; email, live chat, voice, social media. Includes all relevant support tools such as ticketing, live chat, CRM, and knowledgebase. Their mission is to help businesses and organizations provide their customers with better support; across every communication channel. Deskpro is the modern helpdesk platform, designed to make it easy to help your users, with unparalleled usability and flexible configuration.
“We were using HP Service Manager. It was unreliable and far too complicated to use, so we decided we wanted to change help desk software.”
"I really like the Follow Ups feature. It’s been really helpful where we can put a ticket in a pending state until a specific deadline so it pops back up."
"We mainly use the ticketing system for our IT team, day-to-day. But we have created articles and guides on their Help Center for staff to submit different requests."
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