Deskero Testimonials

"Deskero is a easy to use solution for customer contact centers multichannel capabilities. It has, in only one environment, the capabilitiy to establish and maintain a conversation with a customer in a real multichannel environment. Any interaction is treated as a "ticket", independently of the channel. We used for twitter, facebook, chat, mail and web form. It has a very interesting social media monitor and a easy to use knowledge management library directly connected to contact management layer."

“With Deskero, the TotalErg’s Fuel Card division was finally able to automate the vast majority of its everyday activity, coordinating the teamwork of several groups and reducing the average customer waiting time by 15% in just a few months.”