Deskero is a cloud-based software that offers simple yet effective tools to integrate requests coming from different channels (emails, chats, websites, social networks) into a single database and putt some order into the chaos of modern customer care. Their aim is to create a new kind of relationship with customers, engaging them in an innovative and personal way, also through smart and simple use of social networks.
“With Deskero, the TotalErg’s Fuel Card division was finally able to automate the vast majority of its everyday activity, coordinating the teamwork of several groups and reducing the average customer waiting time by 15% in just a few months.”
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