"Delighting the customer is one of our Guiding Principles, and it reflects our priorities and our dedication to improving our customer service abilities in every department of our company."
"With a mobile marketplace that represents almost $600 billion in business a year — and growing — every incremental increase in conversion rates represents significant sales growth. By relying on Deloitte to help us get inside eCommerce data to streamline the customer journey, we can build a more dynamic, engaging digital experience for our customers. And allocating resources more effectively means earning a higher return on our digital investment and increasing sales."












