“We were getting calls from [our old call center] a half hour or 45 minutes after the customer had called in, which reflected very negatively on us. Our responsiveness and our ability to move on our calls and on outages has increased exponentially with Daupler.”

"Daupler has changed the way we do business. Our supervisors easily manage on-call staff and dispatch people. Communication with our teams has improved a ton. Response times are better, customers are getting better service. Crews love the quick access to tools. We’re very happy, couldn’t ask for a better platform."