Stratosphere Networks has stepped up to the plate overseeing our mixed environment of Apple/MAC and Microsoft applications.

Michael Price has always been available and prompt whenever we experienced systems problems or requested software modifications. He has always delivered what he said he would deliver.

Three months ago, I assumed the role of Office Manager and was faced with the unpleasant task of replacing our old IT person. I lamented over how difficult it would be to retrieve firewall and server passwords, delete old user accounts, set up new user logins and passwords and emails, remain HIPAA compliant. My list of concerns was endless. I was so worried that the transition would be a difficult and taxing one. We are an extremely busy practice (1:60 doctor to patient ratio). My number one goal was to make the transition as seamless as possible with little or no down time. I actually found Xonicwave on the Internet. Choosing them to run our IT department is one of the best decisions I’ve made. The service they offer is unparalleled. They respond immediately to all of our issues. I’ve even had members of their team pull off the road, while driving, to address my concerns. They work effectively with our staff. They interface with our vendors whenever we have software issues. Xonicwave is the real deal and worth every penny we pay for the tremendous service they provide. Xonicwave’s professional, experienced and consistent service makes us better. Because of Xonicwave, we’re a more effective organization. We couldn’t be happier!

I was concerned about finding the right IT partner for our club; one that would consider the level of service and professionalism our members expect. I also realized that we needed more security, state-of-the- art software and support, but hadn’t felt completely compelled to move in that direction since our members were happy and no significant IT problems had surfaced to force us to do anything differently.