“It is no exaggeration to say we were pioneers in the process of optimization. The approach we’ve taken is based on results and the credit for what has been accomplished in a timely manner is a result of teamwork between our operators in the field and various business teams, such …

“The changes we’ve made are significant; a revolution in the transition from paper to automated processes. The real success factor was the involvement of all parties in the collaborative stages of analysis throughout the training of employees until the first store opened.”