“Through Identity Manager’s flexible workflows we were able to eliminate numerous redundant accounts and because a digital identity is set up for the life of the employee within Kiabi, we no longer create multiple accounts, which helps our security.”

“With employees able to manage simple requests, such as resetting their password, we saw a 65 percent decrease in the number of low-value support tickets. We outsource our support call management, and so there is a direct cost benefit when users can take responsibility for simple requests.”