Customer Service Profiles Testimonials

“CSP’s ‘Voice of the Customer’ research is unbeatable for assessing customer loyalty. We look for data that prompts action. That’s exactly what we get from CSP. Their ‘Voice of the Customer’ research gives us a clear picture of the attitudes and behaviors that are impacting our bottom line. CSP’s suggestions are helping us entice new customers and maintain long-term ones, thanks to a proven process that holds our people accountable for how they treat our customers. We recommend them to anyone who wants to reach the highest standards of customer service.”

“BrandBank would not have achieved it’s unprecedented growth and Best-In-Class recognition without its partnership with CSP. CSP helped us hear the voice of the customer through the data, then analyzed that data to become actionable, and then followed through by designing and conducting training and development sessions to establish and maintain BrandBank’s customer-centric culture at its highest level.”