Customer Service Profiles Testimonials

“Fairfield County Bank’s commitment to providing clients with outstanding service is one of our most important core values. With the assistance of our partner, CSP, we regularly monitor our customers’ service quality experience and look for ways to improve our delivery. Their customer-based methodology is a proven system for measuring feedback. We utilize mystery shops, post-episodic surveys and loyalty studies to gather the service quality data we need to coach and develop our financial service professionals. In addition to the service quality data we receive, our branch managers regularly use the STARS program materials developed by CSP to help with employee development. We are quite pleased with the support we receive from the CSP team, and look forward to our continued association.“

“CSP’s ‘Voice of the Customer’ research is unbeatable for assessing customer loyalty. We look for data that prompts action. That’s exactly what we get from CSP. Their ‘Voice of the Customer’ research gives us a clear picture of the attitudes and behaviors that are impacting our bottom line. CSP’s suggestions are helping us entice new customers and maintain long-term ones, thanks to a proven process that holds our people accountable for how they treat our customers. We recommend them to anyone who wants to reach the highest standards of customer service.”