Customer Service Profiles Testimonials

“We utilize CSP for two important aspects of our business, Managing our Member Experience Program; and Managing our ongoing Manager Development, Training, and Coaching. Our service levels to our members were consistently lower than our peers until CSP implemented their Manager Development process. Their process is unique in that it is customized around the strengths of our culture, and it is not a one-time event, but an ongoing dialog built to create sustainable success. Thanks to CSP’s expertise and approach, our managers embraced the training process and the results have exceeded our expectations. Not only have our service levels increased, it has translated into a significant increase in loan production and overall sales. Within the first three months, the program paid for itself. We highly recommend CSP to anyone in the financial industry that is serious about improving service quality and their bottom line.”

“CSP’s ‘Voice of the Customer’ research is unbeatable for assessing customer loyalty. We look for data that prompts action. That’s exactly what we get from CSP. Their ‘Voice of the Customer’ research gives us a clear picture of the attitudes and behaviors that are impacting our bottom line. CSP’s suggestions are helping us entice new customers and maintain long-term ones, thanks to a proven process that holds our people accountable for how they treat our customers. We recommend them to anyone who wants to reach the highest standards of customer service.”