“If you put the customer first, you can’t go wrong. You just have to make sure you do that consistently. If you can’t provide the the service to begin with, it’s hard to really have a true solution conversation. You don’t earn the right to ask for the business unless you earn the right on the service standpoint. To me, if you asked each other how good you are - maybe you are not asking the right people. You need to ask the people who continue to do business with you.”