"I wanted to commend two of your staff members. Cindi and I reached out to the helpdesk last Thursday, 3/6/14 with an issue that William Floyd encountered. They got involved immediately and the issues were resolved within 45 minutes. This greatly appreciated by us, knowing how busy data services is. …

"One of our primary goals was to make technology transparent to the end users. We want our instructors and students to spend their time teaching and learning, not trying to figure out how to work the technology. As part of its commitment to using technology to improve education, KCC wanted …