CTN Solutions is very good and intuitive. They are people people. They are in tune with our staff. When you call them up, they never make you feel like you don’t know what you’re talking about. They built their company up like we have. We’ve contracted them for over 10 years. We love their two tier help system. Our minor problems are handled with Tier 1 service reps, and major problems are sent to CTN’s Tier 2 platform. Having CTN is like having an insurance policy. We’re responsible for structural engineering on a lot of major projects, including The Revel, The Borgata, Sugarhouse, and Taj Mahal casinos in Philadelphia and Atlantic City, as well as the residential high rises Symphony House and 1706 Rittenhouse Square in downtown Philadelphia. We did work on all of the new buildings for Children’s Hospital of Philadelphia and Drexel University’s new dorms. Once a month, a CTN technician arrives in-house. He or she is ours for 8 hours that day to do whatever is needed, from server cleanup to building 8 new computers. Right now I’ve got 18 projects on my timesheet. Our models are quite large, so transfer and backup is a huge feat. I used to take home two tapes every night to a safe. Now CTN backs everything up to both a safe data site and another site. Because of CTN, being Director of IT here is a minimal part of my responsibilities.

Law firms tend to be a little behind in adopting new technology. A lot of lawyers are not at the technical level of their colleagues in the corporate world. We need a patient IT service provider, and CTN Solutions exceeds our expectations. Our firm handles workers compensation, social security, disability and personal injury cases. CTN can service all of our needs. They take care of our internet and software. CTN is very service oriented. The amazing thing, and probably the best aspect of the service, is that CTN removed me from day to day IT tasks and has made my job a lot easier. I was always the IT contact person. Now our 30 employees talk directly to CTN’s help desk. As a result, I’ve gained valuable time on the job. CTN is committed to helping my employees and teaching them, so we are learning in addition to getting IT service.