"HR Plus was ready to grow. But to do so, they had to solve an IT problem. HR Plus provides background, drug, and occupational health screening to hiring organizations. Their steady growth was accompanied by challenges serving their customers – it was taking too long to process jobs, IT maintenance work was occupying way too much team time, and they realized they needed a new way to prioritize service requests. After careful consideration, HR Plus chose CTN Solutions to help them solve their IT problems. CTN performed a full 360-degree needs assessment and identified 3 key areas requiring help: software architecture, workflow management, and staffing needs identification. First up was the software architecture. The CTN team re-built it to be stable, robust, and scalable to support growth. Next, they addressed the internal IT workflow processes. HR Plus’ existing Weak Matrix Environment and loosely followed Waterfall Methodology was the target. Over the next few months, HR Plus experienced an “Agile Transformation.” CTN consultants taught the HR Plus team the “Agile” methodology, and they soon started realizing the benefits of a more collaborative environment with internal stakeholders as well as higher customer satisfaction. CTN also helped HR Plus create a “Business Impact Committee.” With the aid of a newly developed quantitative model to assess cost and return, this Committee now had a new and better way to prioritize IT job tickets. It allowed HR Plus to increase stakeholder buy-in and satisfaction as well as deliver a faster ROI on the time invested. Also, CTN helped HR Plus identify the types of IT workers needed to support continued efforts. The recommendation led to 5 new IT roles within the company. CTN assisted with the staffing of these new roles, and the new unit is well-positioned to ensure HR Plus can care for its clients effectively going forward. In working with HR Plus, CTN provided more than software insight, they brought system and process engineering principles to bear, and they shared their “people smarts,” too. CTN showed they’re more than IT experts; they’re business growth advisors. With CTN Solutions’ help, the new HR Plus IT department is now set to be an integral part of the company’s future success."