“What we were originally looking for was a way to unsilo the information stuck within each technician’s head by having a tool that could look at all the previous tickets, knowledge base articles, and industry knowledge so we could quickly find answers to questions as they came in. This reduces our ticket time and helps our newest techs perform like more experienced ones.”
"I've been just asking CrushBank Neuro questions that my team asks me... it's faster than I am at pointing out documents. I keep showing the team it's basically a "let me Google that for you" type of thing now."
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