Coveo Review

Customer Reference Rating4.7
Devices Supported
  • Windows
  • Mac
  • Web-based
Customer Types
  • < 250 Medium Businesses
  • 250+ Large Businesses
  • 158Testimonials
  • 85Case Studies
  • 36Customer Videos

Overview

Coveo is an integrated site search and indexing solution for sectors such as retail, telecommunications, manufacturing, media, high tech, energy and utilities, healthcare, financial, and business services. It is an AI-driven system that consolidates information databases securely across many cloud-based, enterprise, and social platforms. The application ensures that all personnel and corporate partners and clients are able to access relevant data with context at each engagement, thereby empowering enterprises to deliver custom-built experience at scale.

Coveo is a robust information consolidation program that delivers global, secure, and fast access to unregulated and regulated information in multiple systems throughout the enterprise. The application utilizes predictive, smart search capabilities with integrated plugins for improved results.

Benefits

Innovative Software

Coveo is a resourceful site search program that empowers leading enterprises to main their competitive edge. It empowers partners, website visitors, customers, employees, and support agents with effective features to get precise information anywhere, anytime with its on-premise and cloud deployments. The system has been designed to smartly deliver crucial comprehensions and knowledge across the entire IT infrastructure at scale.

Backend and Frontend Tools

At the backend, this platform archives an integrated index of the ever-growing data masses offered within your company, thereby making it simple to find pertinent information. Further, its front end offers multiple out-of-the-box access points inside an integrated search box to facilitate one-click or one-keystroke operations. This assists you to easily search for content and also get unique insights to effectively run your business. The software also enables continuous up-to-date indexing of company knowledge and offers custom composite data mash-ups and search-powered dashboards for fast searches.

Strategic Integrations

Coveo has strong partnerships with leading technology vendors and system integrators. For example, its smooth integration with Salesforce and Sitecore makes it easier for mutual users to attain optimum value. Sitecore is a customer experience platform that allows integrated indexing for many databases, search management, usage analytics, and machine learning-driven search via its console. The extension functions in combination with Salesforce CRM to help users maximize the full potential of the technology, people, and process.

Product Features

  • Admin experience
  • AI/machine learning
  • Connectivity
  • Faceted search/filtering
  • Full search page
  • Indexing
  • JavaScript user interface
  • Query engine
  • Security and compliance
  • Text analytics
  • Usage analytics

Pricing

Coveo for Salesforce Pricing 

  • Free Edition - $0
  • Pro Edition – Starting at $1,750/mo
  • Enterprise Edition – Contact Coveo for pricing

Coveo for Sitecore Pricing 

Pro Cloud Edition

  • Get a quote
  • 30-days free trial
  • 1 Prod and 1 Sandbox Cloud Index
  • Coveo Usage Analytics
  • Query Suggestion and Machine Learning Relevance Tuning

Enterprise Cloud Edition

  • Get a quote

Includes Pro Cloud Edition features, plus:

  • All Cloud Connectors
  • xDB-Based Personalization
  • Customizable search ranking and filtering

Coveo for Microsoft Dynamics Pricing

  • Trial Edition - $0/30-days
  • Pro Edition – Starting at $1,500/mo
  • Enterprise Edition - Starting at $2,500/mo

Customer Support

  • Phone Support
  • Training
  • Support Tickets