“The OPX digital platform gave us flexibility just when we needed it to rapidly change our operating model to cope with the new pandemic impacts. Although we were developing OPX as a longterm strategic solution for our operations, it enabled an agile short-term tactical response. We quickly and seamlessly moved from initial pilot to rollout with many more people, locations, and a broader scope. This meant we could introduce homeworking to effectively reshape how we operate and get through the pandemic disruption. We have continued to meet our customers’ needs with high satisfaction levels in these most difficult of times thanks to the whole Principality team and the OPX digital platform.”