"Before we connected with Converged Communication Systems, we had an aging phone system that wasn't enough to support our growing business. We began searching for a solution that could expand with our company and help our call center agents provide high-quality customer support from our Chicago headquarters, as well as our office in China. CCS helped us gain all of the communication capabilities we needed by installing Avaya IP Office Compact Contact Center. They also kept us up-to-date by later upgrading our call center to IP Office Customer Call Reporter. We're very pleased with the CCS implementation and support staff members who have helped us put these solutions in action and maintain them. CCS experts are always available and willing to provide prompt on-site service when we need their help. With their team of professionals supporting us, we're confident that we have the capabilities we need to provide the best possible service to our customers worldwide."