“Contact Ease is a powerful yet easy to use CRM. For our firm the key to making it a valued tool was having clear goals and taking small, deliberate and achievable steps to get there. It is a great tool to streamline communication processes and answer business questions. What has helped us implement this tool successfully is that we focused on answering one question at a time (i.e. making it easy to get the email list for sending a news blast), getting input form the key stakeholders, breaking the project down into manageable steps and once answered – sharing the answer and the value it has added.”