“Since the nursery group was set up, there had been numerous changes to funding for childcare but we were still billing parents based on an annual system. This was leading to increasing enquiries each month from parents who couldn’t understand what they were being charged for. But, we had always …

“We also weren’t happy with its lack of reporting, enquiry and staff record functions. For example, we couldn’t input staff details or children’s timesheets into the system and we couldn’t communicate with parents using the nursery management software.”