“The team responsible for the support and maintenance of the Regional Health Stores are, universally and without exception, a team of committed, knowledgeable and customer-focused professionals. It has always been and still remains an absolute pleasure to work with each and every one of them and all such interactions are taken on the basis that they really do know the best way to solve the challenges that arise in supporting the requirements and challenges posed by the Regional Health Stores business. Their unflagging resolve in dealing with issues and their proven capability in delivering quality changes has led to them now being in charge of their own code deliveries – a solid testament to the trust we have in the members of this team. All this professionalism is also delivered despite having to move with the changes and slow support imposed by the systems we use for issue management, for which I can only offer a heart-felt apology. I have no specific criticisms. To mention any of the normal, run-of-the-mill issues that every team has from time-to-time would be to inflate such issues with undue importance when compared to the great performance this team exhibits. My advice? Keep doing what you do, and keep learning by doing it.”