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For more than 30 years of experience, Compulink has been a recognized leader in EHR and Practice Management systems for the specialty practice. Offering the industry’s most flexible, most complete and best supported system, Compulink’s Advantage software is designed to improve patient outcomes and practice profitability.

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Compulink

  • HeadquartersThousand Oaks, California
  • CategoryMedical Practice Management Software
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  • Phone800.456.4522
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Case Studies(39)

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Case Studies, Success Stories, Customer Stories, & Customer Reviews are helpful for prospects trying to understand how similar business needs may have been addressed by Compulink. Browse this list below to see how Compulink has worked with different customers.

Compulink case studies have an aggregate quality score of 4.1/5 based on 214 ratings.

FeaturedCustomers is showing 2 of 39 Compulink case studies, success stories, customer stories & customer reviews given by real Compulink customers.
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Cognitive Care, LLC - Customer Case Study

Since switching to Compulink, Ervin has more than quadrupled her therapy practice. Ervin was seeing on average 10 clients per week before utilizing Psych Advantage. Because of the amount of time Ervin saves taking advantage of Compulink’s ability to organize and streamline administrative functions, Ervin is now seeing 45 clients per week. Not only is Ervin enjoying a more efficient and profitable practice, but she is enjoying a sizeable savings per month as well. “I calculated the time I save in billing functions alone, and it equals $150 a week. I no longer have to bounce around from site to site; I can do everything I need to through Compulink. When I add in the time I save on intake processes, to put letters together, or the time I used to spend putting statements together, my weekly savings increases to $400. Before Compulink, I would have piles of paper stacked around my desk which took away from my professional image. Since implementing Compulink in my practice, I have been able to

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Kathy Fang, M.D., PhD Inc. - Customer Case Study

The first key component was that her EHR be fully integrated with a Practice Management (PM) solution. Dr. Fang remembers the headache of having separate EHR and Practice Management (PM) software and trying to communicate between the two. She loves that Compulink offers integrated EHR, PM, and billing solutions that work together to ensure the flow and accuracy of the charting and billing. Her second requirement was conversion, or the ability to transfer over and convert the old data into the new EHR system. She was surprised to find out that not many companies were willing to convert the data from her previous system and instead wanted her to undertake that complicated task by herself. She is grateful that Compulink took care of this for her so that the patients’ information, and care continuity are securely preserved. By doing so, it also eased her worry over losing data if the old system crashes or malfunctions. “For anyone looking to switch EHR providers, they have to be able to convert their old data. This is a huge strength of Compulink.” Fang says. “You have to have strong support.”

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Compulink helps small practice automate

Mark Milleville, PT, had worked for 14 years in a large group practice that relied on an electronic practice management system, so he had seen the benefits of automation first-hand. “When I opened Wheatfield Physical Therapy in North Tonawanda, N.Y., I purposely wanted to keep it small,” he says. “My partner and I planned to do most of the billing and financial management ourselves, so we knew we needed a system that could make it easier for us,” he says. But of course, cost was a huge concern for the fledgling practice. “I went through demos of a lot of different programs looking for the same functionality I’d seen in the large group practice at a price that a small practice could afford. In truth, I wasn’t sure I could find that,” he says.

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COMPANY SIZE
11-50 Employees
INDUSTRY
Medical Practice
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Illinois Retina Institute - Customer Case Study

Compulink has the ability to automatically post payment receipts into a patient’s account and Medicare beneficiaries. As a result, our time to process payments has considerably improved since we implemented automatic posting nearly two years ago.

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COMPANY SIZE
1-10 Employees
INDUSTRY
Hospital & Health Care
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Compulink’s Customizable Psych AdvantageTM Gives Everyone What They Want

The Compulink Solution “Compulink’s customizability has been a huge advantage in preserving clinician autonomy in our practice,” says Dr. Greenwald. He opted for a phased-in adoption of EHR, with voluntary participation at first. “In trying to identify why others were reluctant, we discovered that the biggest barrier was their desire to keep using particular forms. So in Phase II, we have set up unique forms and added tabs, fields, and smart functions to closely match those providers’ established record-keeping styles,” he says. “That way, they can acclimate quickly without a decrease in productivity or professional satisfaction.” With its customized forms in place, the practice is rapidly moving towards mandatory EHR utilization. “The ability to customize software to this degree is absolutely critical to a multidisciplinary mental health practice, but Compulink is rather unique in offering a system that allows us to make changes to existing forms or create our own without spending a fortune,” he says.

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Compulink helps HMO practice achieve profitability

Documentation that improves Patient Care and Meets HMO Requirements “Compulink’s Ophthalmology Advantage is the only way I’m able to efficiently create and communicate the documentation that insurers want to see,” Dr. Tran says. His frontdesk staff is able to cut and paste specific fields from the patient record right into the online pre-authorization form. “You shouldn’t be documenting exams well just because an HMO tells you to,” says Dr. Tran. “Compulink helps me do a better job documenting everything I want to about the patient’s health status, relevant tests, and our discussion. It also means that I can respond to patient questions any time of the day, from wherever I am. I can quickly graph out trends in a patient’s intraocular pressure or refraction over time, and I never lose important information because it is buried deep in the chart. All of these features contribute to better patient care. The fact that EHR also helps reduce my overhead expenses and run more efficiently is really an added bonus.”

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Compulink’s EHR & practice management solution helps practice stay focused on patient care

Besides the ease of use and flexibility, Dr. Elmquist says Compulink’s long history in eye care was an important factor in his decision. “We have a busy retail optical shop, and we’re building an ambulatory surgical center, so I didn’t want to waste time finding multiple vendors and trying to make their products match up. It was critical to me that we choose an EHR partner with proven experience integrating practice management, ASC management, optical, and medical records.” And through it all, he says, the company has listened to his suggestions for further improvements. “I really feel that Compulink is committed to the success of my practice.”

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Psych Advantage simplified the process of opening a practice in multiple locations while coordinating counseling and psychiatric services

In 2011, Psychiatrist Anil Gupta, MD made the bold move to open his own practice. Dr. Gupta made the change from being one of a handful of psychiatrists to being the sole psychiatric provider working with counseling professionals. Dr. Gupta’s vision led him to open a behavioral health facility that incorporated psychiatric services with individual counseling services. “There are so many facets of private practice. You factor in billing management and working with 5 different counselors in two different locations; I needed a practice management program that could simplify the process, not complicate things,” states Gupta. When Dr. Gupta opened his practice, he knew federal requirements mandated that medical practices switch from paper records to Electronic Health Records (EHR). Given the demands of private practice and having to implement new procedures, Dr. Gupta turned to Compulink because Psych Advantage streamlined the process.

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COMPANY SIZE
11-50 Employees
INDUSTRY
Nonprofit Organization Management
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45 year old practice embraces electronic health records

Compulink was a proven partner,” says Dr. Studebaker. “In 15 years of using their Eyecare Advantage practice management software, we’ve seen the company and its products evolve to keep pace with changing technology and practice needs. We knew they would continue to be a strong partner as we transitioned to EHR.” The practice did look seriously at other options. “Some of the other systems were aesthetically appealing, but they didn’t have the functionality or the end-to-end integration of Compulink,” he says. “We knew that to really benefit from EHR, our medical records, diagnostic devices, billing, prescribing, and product orders all needed to work together really well.

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5 location practice continues focus on patient care as it grows

You also need to choose vendors and partners carefully, he says. “I feel very fortunate that Compulink also embraces the idea of being on the cutting edge in the EHR field. I know that the practice will be able to take advantage of Medicare and other EHR incentives because Compulink has invested in their technology and taken the initiative to become certified,” he says.

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COMPANY SIZE
11-50 Employees
INDUSTRY
Medical Practice
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West Metro Ophthalmology - Customer Case Study

While Dr. Steven Grosser of West Metro Ophthalmology had used practice management software in the past, the decision to implement electronic health records (EHR) came with some apprehension. His relatively large practice worked efficiently, so his partners thought it might not be prudent to rock the boat. However, he knew that the future of healthcare would be electronic, so it was a change his practice needed to embrace sooner or later. He realized that sooner made the most business sense, to capitalize on the government’s incentives to help offset the initial cost, and set his practice up for long-term compliance. At that point the decision became about finding not only the best product, but also the best partner with which to form a long-term relationship. After a lengthy vetting process, Compulink won over Dr. Grosser and his EHR selection team with their full-featured and customizable EHR, long track record of success, and great customer service, all for a competitive price.

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Cagle Eye Center - Customer Case Study

Dr. Cagle knows that one of the greatest features of Advantage is its customizable nature, however, she has found that the default exam templates that Compulink provides already fit her needs. Within seconds she can access all her most common exams, such as the glaucoma follow up and the contact lens follow up, allowing her to add individualized notes and then quickly move on. She also appreciates how easily it integrates with other software and equipment to share information. By connecting her auto refractor with EHR, all the results are imported directly, which completely eliminates tedious and time-consuming data entry.

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Pathways Counseling Center - Customer Case Study

In addition, Dr. Fabiano says she can now easily obtain all the data she needs for funders and for the complex reporting requirements of MediCal, the state’s Medicaid program. “Statistics that used to take days to gather are now available in minutes, eliminating therapists’ wasted time,” she says.

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Compulink helps manage cash flow problem for struggling non-profit organization

Several years ago, Vector Rehabilitation in Eureka, Calif., was facing big problems: $70,000 in past-due payables and nearly $200,000 in receivables aging. “We were heading into a financial hole,” says CEO Bill Ruff. He and his colleagues on the board of Vector, a non-profit community benefit organization, were considering bankruptcy protection or selling the organization’s assets and closing it down. “We decided to make a radical shift in our approach to cash flow instead,” said Ruff. “We realized that outsourcing billing was central to our financial problems. The billing agency wasn’t geared to PT and couldn’t (or wouldn’t) do the kind of follow-up that was necessary to resolve complex reimbursement problems with our dual-eligible (Medicare and MediCal) patients,” he says. We needed to find a way to improve cash flow, quickly.”

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COMPANY SIZE
11-50 Employees
INDUSTRY
Medical Practice
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Compulink’s Physical Therapy Advantage: 2,000 visits per month with 1 billing staffer

Practice Pearls “We’re only at the beginning of how electronic records are used,” Lyons says. “Anyone who doesn’t understand and prepare for that is going to be in a tough spot in a few years.” He says many referring doctors have already moved to EHR and have little patience for faxing progress notes back and forth. “In the future, if you want to do business with them, you’re going to have to send electronic notes,” says Lyons. “Our colleagues will demand that we get on the EHR train, whether it’s federally mandated for PT or not. There will be challenges, but it’s time to just make the decision, dedicate yourself to it, and don’t look back.”

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COMPANY SIZE
501-1000 Employees
INDUSTRY
Hospital & Health Care
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An EHR system that tailors to each individual doctor

Ophthalmologists are ‘Type A people: We like to do things our way. And that means that an EHR system really needs to be tailored to each individual doctor,” says Dr. Silone. “Compulink helped us customize each doctor’s exam options so that each of us could keep using the terminology we like. Ophthalmology Advantage didn’t slow us down because we didn’t have to conform to the software or to another doctor’s style,” he says. “Instead, our EHR system truly supports our clinical decision making. It encompasses all the information we need to make a diagnosis, shows us data in a format that is useful to us, and allows us to enter information efficiently.

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Outsourced Billing is Just Not Working

As our patient volume has grown, we would ordinarily have needed to hire more staff to deal with paperwork, but because the claims we file through Compulink are so clean, it has allowed our reimbursements to grow without hiring staff,” Flanagan says. “And best of all, our therapists have been able to stop worrying about billing problems and focus on patient care.

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Podiatry Advantage improves practice efficiency and patient care

It was obvious how much more the practice could accomplish just by updating its systems. But with many podiatry software vendors having gone out of business in recent years, Tri-County Podiatry needed a stable business partner. In Compulink, they found a partner with more than 26 years of experience in electronic health records (EHR) and practice management.

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COMPANY SIZE
1-10 Employees
INDUSTRY
Utility
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Early Adopter keeps pace with the evolution of EHR Technology

When he sees a patient with blepharitis and cataracts, for example, the Smart Functions Dr. Baron has created in Eyecare AdvantageTM will automatically fill in the diagnosis codes and treatment plans he has specified, generate a prescription, print a fax sheet for the surgery center, create an accurate, detailed letter for the patient’s general practitioner, and pull up a 3-D eye image to help him explain the condition to the patient. “You can’t get more efficient than that,” he says. “The effort and expertise Compulink has put into developing features like this are really breaking down the technological barriers that prevented us from maximizing EHR efficiencies in the past.”

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COMPANY SIZE
1-10 Employees
INDUSTRY
Retail
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Compulink helps improve practice efficiency and patient care for over a decade

The only constant is change. That well-known quote holds true in podiatry practice as well. When Terry Boykoff first started using electronic medical records over 10 years ago, his practice was very different. “In the last decade, Santa Monica Podiatry Group has absorbed four other podiatry practices, eliminated over 38,000 paper records and jumped on board the government’s meaningful use program,” says Boykoff. “We needed a practice management software company that would grow with us and allow us to completely automate our business, improving efficiency and patient care.”

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Decatur Psychological Associates - Customer Case Study

And in a specialty where HIPAA compliance is critical, Compulink also helps the practice protect patients’ privacy. “Before EHR, the administrative staff could easily see exam notes as we filed them or faxed back and forth to referring doctors— and that’s really not ideal in a counseling practice,” says Callison. “We all feel more comfortable knowing that a therapist’s notes are confidential.” Another real advantage for the practice, she says, is that “Even though we have expanded considerably in size, we haven’t needed to allocate any more space for charts. “We’ve been able to use all our office space for therapy services rather than storage,” she says.

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Orange Coast Eye Center - Customer Case Study

Advantage also helps with patient education as images from diagnostic equipment are easily imported and can then be zoomed in on during a visit. A variety of images can be embedded directly into the patient record. The ability to open and closely examine these images during an exam allows better communication with the patient. Recently, Advantage software also allows state-of-the-art patient education using VueCare Media’s VueSimulator™, an integrated interactive, 3D patient education tool: “the visual data, animations, and videos can be shown to patients with VueSimulator are night and day compared to paper brochures”.

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Advanced DermAesthetics - Customer Case Study

On the business side, Advantage’s ability to support billing of both medical and cosmetic procedures puts her in control of her overall business by being able to look at these components separately, and determine their productivity through individualized reporting and monitoring tools. “I know what is happening in each area of my practice,” says Perez, “I have a sort of omniscient view of the practice, which makes life a little easier for me.” Advantage also offers diverse solutions for all her insurance needs. This is especially beneficial with her Mohs procedures, which are documented exactly as insurance companies require, saving her office manager time and allowing that focus to go elsewhere. Says Perez, “I was looking for a system to manage all aspects of my practice and Advantage has proven to be everything I anticipated and even better.”

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Eye Care for RI - Customer Case Study

staff for simplifying the process and helping him and his staff understand the steps. Compulink’s Meaningful Use trainers guided them through the submission process, which allowed the doctors in his practice to get their reimbursement checks quickly. Advantage also makes it easy for him to monitor the report quarterly to ensure he is in compliance for this year.

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Eye and Laser Center of Fort Collins - Customer Case Study

A doctor who wants to proactively avoid future penalties “Medicare has made it clear that it wants doctors to move into electronic health records (EHR) and I fully expect major insurance companies to follow suit,” says Andrew M. Norris, MD, a Fort Collins, Colorado, ophthalmologist who employs one part-time clinician and 8 staff members. About 40% of his patient base is Medicare patients, and that share is growing. “There is no doubt in my mind that doctors who aren’t on EHR will be penalized in the future. So the decision to implement EHR was more ‘when’ than ‘if’,” he says. The practice used Compulink’s practice management software and Optical Rx for about 5 years before really utilizing the EHR module. “We were just waiting for the right time to make the jump.”

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COMPANY SIZE
501-1000 Employees
INDUSTRY
Medical Practice
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Eyecare Advantage Enables Smooth Practice Management Conversions to 26 Location Practice

Imus has worked closely with Compulink staff to make sure her conversions go smoothly. “We have done conversions now from OfficeMate, AllScripts-Misys, RLISYS, AdvantX, and others. Each time, we’ve been able to transfer all the data we need quickly and seamlessly,” says Imus. “We can convert a practice in as little as 3 hours.” She focuses on transferring patient demographic data, recalls and appointment scheduling. “Those are the components you really need to start functioning and generating revenue,” she says. Billing and accounts receivables are usually left in the old system, which can be used concurrently for a few months to send bills and post payments from earlier visits. “You really have to think about what data you want from the old system and why,” says Imus. “A/R may not be worth transferring, particularly if the old system was less robust or data were not entered correctly.”

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Cheaper System Proves to be a Costly Mistake

One of the biggest problems with ExamWriter is that it is a totally separate program from OfficeMate—we actually had to exit out of one to use the other,” says Dr. Petrunak. “That is completely impractical when you want to quickly check formulary coverage or the last spectacle purchase during an exam. With Compulink, everything is integrated, so we just toggle between tabs at the top of the screen.” he says. As they draw closer to implementing EHR, the Compulink difference has become even clearer. “From that first trial exam in Eyecare Advantage, I breathed a sigh of relief—Compulink’s EHR screens look like a real eye exam. They intuitively support the clinical process, rather than disrupting the flow of the exam the way ExamWriter did.

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COMPANY SIZE
51-200 Employees
INDUSTRY
Medical Practice
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The EHR that Pays for Itself Within the First 18-months

only system that would allows us to add new fields we wanted to track or create entirely new tabs just because they align better with our practice,” Carter says. “Most other systems will consider such changes if you pay for them and if they decide the change will benefit other users, but Compulink lets us make any change that will benefit us.”

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COMPANY SIZE
11-50 Employees
INDUSTRY
Hospital & Health Care
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Eye Care Oklahoma, Inc. - Customer Case Study

having everything available at the click of a mouse rather than searching for charts and trying to determine why a patient was referred. The Instant Messaging function keeps the staff within communication without having to track someone down, and the ToDo feature allows them to post alerts to a patient file so all staff is kept in the loop. “The ability to cross-talk within the practice keeps us all on the same page,” says Harvey, “and the customizable chart layout improves scheduling, gives us a more efficient work up, and ultimately allows us to see more patients.”

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Sole provider practice positions for the future

Advantage has really simplified the billing process, he says. “The system validates claims against the elements and diagnoses in the electronic record for enhanced accuracy. And with auto-posting and auto-remittance, I don’t need a billing or computer expert on staff, which gives me a lot more flexibility in hiring,” Dr. Sokol says. “My patients also perceive EHR and e-Prescribing as more high-tech and progressive, so it makes a very positive impression for my practice.”

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Compulink helps forward thinking practice achieve Meaningful Use and connect to state HIE

In addition to the ability to meet and exceed government requirements, Advantage readily provides the data necessary to run an efficient business. McGee recalls, “Before we had Advantage, we had to rely on our accountant to provide us with information about our practice. The information was historical only and not available when we wanted it.” The lack of necessary information makes educated business decisions impossible. Compulink allows reports to be generated that provide information on everything from accounts receivables by a specific physician on a certain date to overall practice trends over time. “Functions such as automatic remittance posting also takes much of the labor out of working with Medicare and other large third-party payers,” states McGee.

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Total Eye Care - Customer Case Study

Dr. Driscoll has taken customization of his EHR system to the next level by identifying specific data points he needs to gain insight into his patient population. “Just by adding the question, ‘How did you hear about our practice?’ we discovered that Internet referrals were higher than expected, while Yellow Page referrals were almost nil,” he says. One of the reasons he chose Compulink is that practitioners and staff can easily customize screens themselves. “If there is some variable or characteristic you want to track, you should be able to add a field or restructure a tab to do that,” says Dr. Driscoll. “If your system can’t be customized or the vendor has to do everything for you, you’ll never be able to get the data you want.”

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Compulink helps practice increase patient load while reclaiming personal time

Practice Growth Outstripping Ability to Manage Charts “When I had to purchase 10 rolling carts to handle the stacks of charts we were moving around every day, I knew it was time for a change,” says George Gunshefski, administrator for Eye & Laser Physicians, a comprehensive ophthalmology practice in Walla Walla, Washington. Linda Gunshefski, MD, who also happens to be his sister, had bought out the practice she worked in for 10 years and was growing it successfully - but at a cost. “She was staying late every night and working on weekends from home to keep up with charts,” says George Gunshefski.

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COMPANY SIZE
11-50 Employees
INDUSTRY
Health, Wellness and Fitness
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Compulink’s customizability results in practice efficiency

Philosophically, the move to electronic health records (EHR) was an easy one for Payson Physical Therapy owner Scott Nossek, PT. He and 2 other therapists provide sports training, performance enhancement, and physical therapy services in Payson, Ariz. “We were all comfortable with computers and we knew EHR was the wave of the future,” Nossek says. “The fact that we could eliminate transcription made the cost of EHR a wash for us.” However, the first “system” he implemented wasn’t a system at all. “Basically we had 2 separate software programs — one for billing and another for documentation — that communicated with each other via importing and exporting. Trying to get these programs to work together was cumbersome and the vendor wasn’t very responsive when we had problems,” he says. Files would get corrupted during the import/export process, resulting in data loss and frequent down time. Frustrated by lack of access to his records, Nossek started looking for new software.

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COMPANY SIZE
1-10 Employees
INDUSTRY
Health, Wellness and Fitness
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Compulink helps premier ophthalmic practice cut costs and increase efficiency

Weiss is constantly looking for ways to automate repetitive actions and simplify processes. “Having a Compulink trainer come in every 6 to 12 months to evaluate how we are doing has really helped us get the most from our “investment,” she ways. But her biggest pearl of advice for administrators is to keep things in perspective. “EHR is supposed to make our lives easier, not harder,” she says. “My response to every complaint I get is, “Tell me how you want it to work, and I can fix that. Compulink is so customizable and adaptable to changing needs that I really can make good on that promise.”

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Thinking Long-Term Results in EHR Success

After three months of headaches, DeKalb Optometric decided to abandon the OfficeMate software and return to Compulink. “Our immediate need was to get billing back on track,” says Dr. Verbic. “But we also needed a solution that could support the transition we were planning to electronic health records (EHR).”

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Eyecare Advantage improves practice efficiency and patient care

implementing PQRS much less frustrating for us and allowed us to collect incentive payments much sooner than other practices,” says Dr. Miller. “Customization is absolutely the key to making your life easier. Without the ability to make the screens your own, EHR can really slow you down,” he says.

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COMPANY SIZE
1-10 Employees
INDUSTRY
Health, Wellness and Fitness
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Compulink customizability enables far greater efficiency to sustaining practice growth

When Gabe Freyaldenhoven, PT, opened the doors of his Russellville, Ark., clinic in 2001, he had no idea how fast it would grow. “I started out with a billing system designed for physicians but we quickly outpaced its ability to handle the quirks of coding and billing for therapy,” he says. Today, the practice has 6 physical and occupational therapists, an exercise physiologist, a business manager, an office manager, and 14 other staffers. One of their top priorities in replacing the billing system was to add scheduling and electronic health records (EHR). “Financially, EHR made sense to us. The increasing demands of insurance compliance and paperwork meant that we either needed an electronic system to double-check everything or we needed to hire more people,” he says.

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New University embraces the future of health care from the start

“Spend some time carefully outlining what you need for each type of exam before you even look at the screens,” says Dr. Sorenson. “Then you’ll be equipped to review them intelligently and define the changes you’d like to make.” She also suggests that doctors give some thought as to how they might use exam data in new ways—to provide better care, perhaps, or run a more efficient practice. “A private practice might not need as many data points as we do, but I would encourage everyone to be forward thinking about the potential uses for the data in the future,” she says.

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