“Finally, I think taking it slow is important so you can really do your research, look up policies to emulate, and talk to others who have implemented them. That’s why I was excited to share Superhuman’s story—to inspire other companies and give them a starting point.”

“In our calls with Mike (J’s Customer Success Manager), he always asks what’s working, what’s not, and to have someone with that kind of attitude is so different. And it isn’t just talk—I constantly see how Cocoon listens and makes improvements. I know Cocoon is keeping an eye on our …