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Coconut Software

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Read 37 Coconut Software reviews and testimonials from customers, explore 17 case studies and customer success stories, and watch 15 customer videos to see why companies chose Coconut Software as their Appointment Scheduling Software

Coconut Software makes it effortless for customers to connect with their financial institution. Our enterprise appointment scheduling and lobby management solutions are used by leading banks and credit unions across North America, including RBC Royal Bank, Arvest Bank, Vancity, and Rogue Credit Union. The result? A seamless customer experience that’s improved NPS scores, reduced wait times, and increased conversion rates for the organizations who use it. Founded in 2011, Coconut Software is headquartered in Saskatoon, SK with offices in Toronto, ON. For more information, please visit www.coconutsoftware.com

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Customer Rating Review Score based on 2433 reference ratings
4.8/5.0 (2433)
  • Winter 2026 Market Leader Queue Management Software
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  • Winter 2026 Market Leader Appointment Scheduling Software
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37Testimonials

  • "We recently switched from internal Federation services, to Azure Federation services with Coconut and the move was made easy with Coconut’s excellent plain-English blogs. The move to in-house Calendar syncing …

    Tasha Newman Digital Specialist

  • "Coconut Software has an amazing support structure, quick turn-around times, and always willing to work with us to provide out-of-the-box solutions."

    Carly Lock Program and Process Manager, Retail Small Business

  • “Coconut’s customer service is amazing. I’ve worked with lots of vendors where when you submit a ticket, you never know when you’ll hear back. Coconut’s service is very fast. It’s …

    Jillian Gámez Business Systems Analyst
36 more testimonials currently locked

17 Case Studies

  • How Kawartha Credit Union Ramped Up Member Service and Curbed Cancellations

    Martin Harris Senior Manager of Retail Delivery

  • Interior Savings Improves CX and Efficiency With Real-Time Insights

    Paul Cockshutt Senior Manager of Integrated Alternate Channels

  • SaskTel Elevated Customer Experience & Captured New Data to Measure Store Performance

    Carla Cowley Sales Manager
16 more case studies currently locked

15 Customer Videos

  • How Arvest Bank is Humanizing the Engagement Experience
    Play Video
    Michelle Fittro Product Senior Analyst
  • UNIFY Financial Credit Union - Testimonial Video
    Play Video
    Jenny Wrobbel Digital Operations Manager
  • Credit Union of Southern California - Customer Success Story (Aaron Young - Senior Vice President of Branch Operations and Retail Banking)
    Play Video
    Aaron Young Senior Vice President of Branch Operations and Retail Banking
14 more videos currently locked

Additional Coconut Software Information & Resources

Read Coconut Software Reviews, Testimonials & Customer References from 37 real Coconut Software customers.

Browse Coconut Software Case Studies, Customer Success Stories, & Customer References from 17 businesses that use Coconut Software.

Watch Coconut Software Customer Videos to learn why 15 businesses chose Coconut Software.

Explore answers to frequently asked questions about Coconut Software.

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