ClubExpress FAQs
Who is ClubExpress best for - their role(s) within what kind of companies.
ClubExpress is designed to manage small to medium sized clubs and associations run by volunteers or a small staff. We give these associations everything they need to run their "front-office" and "back office." ClubExpress also has powerful features for associations with regions, districts, and chapters.
How does ClubExpress benefit them?
With ClubExpress, you have a complete platform to run your organization, including website with areas for the public, members, and admins; member and non-member databases; event calendar with online registration; credit card processing; blast emailings and text messaging, unlimited documents and photos, discussion forums, surveys, and many other functions for the tasks that clubs and associations need to do on a regular basis. And it's all integrated together.
Here's an example: ClubExpress includes a powerful, blast emailing function like ConstantContact or MailChimp. But our function understands about committees, interest groups, chapters, member types, mailing list categories, and other features of ClubExpress. So when you send out an emailing to a complex distribution list, it will automatically pick up the correct set of people.How technical do users need to be to use ClubExpress's software?
Not technical at all. ClubExpress is designed for people who volunteer to run their club or association. If you know how to use a word processor, you'll be fine with ClubExpress.
What makes ClubExpress a leader in this space?
ClubExpress was rated as the best Association Management Software by PCMag.com, 3 years running.
Our platform is distinguished, not just by the breadth of features, but by the depth of each feature. For example, our Event Calendar is powerful enough to handle a 3-day conference with optional side activities, and different pricing for different classes of attendees.
ClubExpress monthly hosting fees are based on the number of active members in the club or association. And our fees include unlimited, toll-free support for admins and members.
ClubExpress does not force you to sign a long-term contract. Our Subscription Agreement is month-to-month.
ClubExpress does not impose limits on the number of pages on your website, or the number of documents or photos uploaded to the website.
ClubExpress has exceptional support for clubs and associations with chapters, districts, and regions.Who are ClubExpress's biggest competitors (3-5 companies)?
WildApricot
YourMembership
MemberClicksHow/why is ClubExpress better than those competitors (or most others in their market)? What about ClubExpress is unique, stronger, easier, etc.?
See the comments above for what makes us a leader in the space.
What kind of features can customers expect ClubExpress to release in the near future? And longer term?
We release major updates every 3-4 months. We're continually working to add features to our overall platform, the event calendar, online discussion forums, support for multi-tier organizations, support for mobile devices, and new functionality. We're also working to update and improve the user interface.
Which popular or common software does ClubExpress integrate with?
Intuit QuickBooks (Desktop and Online Versions)
Stripe for credit card processing
AddMi for a POS system
Exago for ad-hoc reporting
accessiBe for Accessibility (WCAG 2.1)Software pricing can often be complex. If it's pretty straightforward, list tiers, pricing (per year, seat, etc) and limits for ClubExpress. If it's not simple, use broad estimates or ranges for typical setups.
ClubExpress pricing is straightforward and published up front on our website.
We charge a one-time setup fee of $150, which includes support during the setup process and importing your member and non-member databases. Higher level setup options are available for organizations that need more help getting up and running.
After that, we charge a monthly hosting fee based on the number of active members in your club or association. The minimum monthly fee is $30 for up to 72 active members. Then 42¢ per active member per month up to 200 members. Then discounts kick in, all the way up to 10¢ per active member per month for organizations with more than 8000 active members.Does ClubExpress offer a trial or free download available?
Yes, 60-day free trial is available for up to 8 people (a Board of Directors or Technology Committee.)
Does ClubExpress offer any kind of training/education for their product?
Yes, free trial for up to 60 days. Includes about 98% of the functionality of the full product.
Describe the implementation process and timeline for ClubExpress software.
The signup wizard has 3 screens and takes about 5 minutes to complete. Then we take you to your new website where you log in.
Next, you will see a Setup Check List, which can take up to an hour to complete. Once that's done, you go into Trial mode.
At any time, you can provide payment information and we'll switch you to an active account and charge the setup fee.
When you are ready, we will import your initial member and non-member databases for you. You review the data and then the welcome email can be sent out.What are the ClubExpress support options? List all.
Unlimited email support for admins and members is included in our setup and monthly hosting fees. Period. If members have a problem logging in, registering for an event, renewing a membership, making a payment, or changing a password, they can call us and we will help them.
Telephone support in the US, from 6:30 AM to 6:00 PM, Mon-Fri, US Central time.
Email support provided in the evenings and on weekends.
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