10 CloudCherry Testimonials

“CloudCherry has assisted us in stepping up the patient experience to a new level. We believe that a robust feedback system is vital for improvements in processes. The CloudCherry product has helped us evolve from a paper-based process to a more patient-friendly electronic system which enables us to immediately address any issues and find solutions.”

"We consider CX to be an integral piece of the puzzle to be Forever Faster. PUMA has always been focused on giving a great shopping experience to its customer. The feedback that we are getting from consumers will be integrated into our business decisions like product line planning and staff training going forward. Another main focus now is to give the same customer experience to a PUMA customer irrespective of where they have shopped from, be it our own stores or multi-brand outlets or online."

"At MYA we value patient feedback as it allows us to understand our patients experiences. Cloud Cherry helps us to spot trends and identify a patients needs all with the focus of improving our service. There are different touchpoints throughout a patients experience at MYA. During each touchpoint, the patient will experience differing types and levels of service; Cloud Cherry allows us to gain feedback at each touchpoint enabling us to map out this journey and track the patients standard of care."

"To operate as a premium airline in a highly competitive industry is no easy task, and from the day we started, we knew that a superior Customer Experience is the one thing what would truly set us apart. With CloudCherry’s product and their team, we have been able to understand customer needs immediately, take proactive action, and continue to refine our products and services to better meet the needs of our target customers. Our team is dedicated towards improving every single aspect in the customer’s journey with us. We already have the lowest customer complaint rate in the industry, and we are confident that with every enhancement we make and with the ones we have already put in place basis customer feedback, our satisfaction ratings will only continue to improve."

"CloudCherry has drastically improved our turnaround time, and has made us realise our philosophy of Customer Satisfaction. We now have access to customer data from all our locations, across the whole country, on a single dashboard. No more retrospective problem resolution. Only proactive service! Life is different since CloudCherry happened to us!"

"With CloudCherry’s extremely powerful and easy-to-use product, we have been able to gather great data and actionable insights about homebuyers and shoppers and help in elevating their experience when they consider us for their home purchase. Customer Experience Analytics has never been more important, and CloudCherry addresses this perfectly."

"The CloudCherry CX platform allowed us to collect feedback in real time, doing away with the cumbersome mystery shopping audits. I saw the commitment of CloudCherry as a partner as they were willing to customise the solution based on PUMA’s needs and improve the platform based on our feedback, which was very important for us in a dynamic retail environment."

"We have implemented CloudCherry in a manner that whenever a customer's experience has to be enhanced, there is a mechanism to identify and address the agenda. This customer is connected by our core team and their queries are resolved within 24 hours. There have been instances where we’ve called customers, and they are thrilled by the fact that a huge brand like Central is taking them very seriously. It has given us the ability to service every customer, with the desired connect that many brands are still not doing today”

"CloudCherry helped us in understanding our customers. We are now largely focusing on the NPS metric and it has helped in organizing ourselves to serve our customers better."

"The CloudCherry team is incredibly professional and hard working. They are willing to work with us to provide us with the exact tool we want. This product is highly customizable which is what we were looking for. The dashboard is incredible. No more manual manipulation of data for analysis."