CloudCherry is the definitive real-time, omni-channel, end-to-end Customer Experience Management platform that helps customer-facing brands track, measure, improve and deliver customer delight – thereby increasing profitability and customer loyalty. CloudCherry is a product of Customer Analytics Technologies Inc. based in Salt Lake City, UT, and has a global presence with offices in Singapore, Bengaluru & Chennai.
"CloudCherry helped us in understanding our customers. We are now largely focusing on the NPS metric and it has helped in organizing ourselves to serve our customers better."
"We consider CX to be an integral piece of the puzzle to be Forever Faster. PUMA has always been focused on giving a great shopping experience to its customer. The feedback that we are getting from consumers will be integrated into our business decisions like product line planning and staff training going forward. Another main focus now is to give the same customer experience to a PUMA customer irrespective of where they have shopped from, be it our own stores or multi-brand outlets or online."
"CloudCherry has drastically improved our turnaround time, and has made us realise our philosophy of Customer Satisfaction. We now have access to customer data from all our locations, across the whole country, on a single dashboard. No more retrospective problem resolution. Only proactive service! Life is different since CloudCherry happened to us!"
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