CloudCherry

"At MYA we value patient feedback as it allows us to understand our patients experiences. Cloud Cherry helps us to spot trends and identify a patients needs all with the focus of improving our service. There are different touchpoints throughout a patients experience at MYA. During each touchpoint, the patient will experience differing types and levels of service; Cloud Cherry allows us to gain feedback at each touchpoint enabling us to map out this journey and track the patients standard of care."

“CloudCherry has assisted us in stepping up the patient experience to a new level. We believe that a robust feedback system is vital for improvements in processes. The CloudCherry product has helped us evolve from a paper-based process to a more patient-friendly electronic system which enables us to immediately address any issues and find solutions.”

"CloudCherry helped us in understanding our customers. We are now largely focusing on the NPS metric and it has helped in organizing ourselves to serve our customers better."