CloudCherry

"At MYA we value patient feedback as it allows us to understand our patients experiences. Cloud Cherry helps us to spot trends and identify a patients needs all with the focus of improving our service. There are different touchpoints throughout a patients experience at MYA. During each touchpoint, the patient will experience differing types and levels of service; Cloud Cherry allows us to gain feedback at each touchpoint enabling us to map out this journey and track the patients standard of care."

"CloudCherry helped us in understanding our customers. We are now largely focusing on the NPS metric and it has helped in organizing ourselves to serve our customers better."

"We have implemented CloudCherry in a manner that whenever a customer's experience has to be enhanced, there is a mechanism to identify and address the agenda. This customer is connected by our core team and their queries are resolved within 24 hours. There have been instances where we’ve called customers, and they are thrilled by the fact that a huge brand like Central is taking them very seriously. It has given us the ability to service every customer, with the desired connect that many brands are still not doing today”